I didn’t love that the bathroom wasn’t really a room it was more like the shower was its own room and a little room for the toilet with a sink near the entrance to the room. This is just knit picking though, it wasn’t really a problem and probably very common in Japan.

The free Yunessan included in our stay was amazing. We spent all afternoon there both days. After being in Tokyo it was nice to have somewhere to go to relax instead of site seeing and walking all day. The buffet was amazing, so many Japanese and western options. The hotel was in a beautiful forresty area which made it so relaxing. The hotel is an easy bus ride to lake Ashi which is very worth seeing.

Stayed in May 2025

The dinner

The place the hotel

Stayed in April 2025

Room a bit small but manageable.

Very nice hotel, lovely finish and clean. Big variety of food for breakfast/dinner although less variety for vegan options. The onsen was very good, both the private and the public one. Bus stop just outside. Room a bit small but manageable.

Stayed in May 2025

Can't think of anything

Fantastic breakfast and dinner; free entry to large onsen across the road and the local gardens. Really enjoyed the stay

Stayed in April 2025

better description of local buses

Breakfast and location were good.

Stayed in April 2025

Large comfortable room and especially worthwhile getting a room with garden view. The garden is serene and beautiful , the onsen warm and inviting with great views of the mountain from the outdoor ones. A great base to visit the ropeway with views of Mount Fuji . Cherry blossoms were in full bloom in the cool air and sunshine of early Spring

Stayed in April 2025

It wasn’t made clear that there was a shuttle from the train station so I had difficulty getting there using public buses.

Lovely location, nice hotel. Good breakfast and dinner selection at the buffet. Close to Yunessun

Stayed in April 2025

sandals were for small foots and size 10.5 they didn't have

very unique hotel for relaxation, bath, and excellent food

Stayed in April 2025

The hotel is a little way out from the station and the check in is quite unusual as you just do it through a machine no reception. I found the ambience a little cold. The room was lovely & clean too. The restaurant was like a huge hall with so many families especially but we did notice it was a Japanese holiday weekend. The food was absolutely amazing & such a selection for everyone & the staff we couldn't fault.

Stayed in March 2025

Overpriced.

Nice, clean, comfortable.

Stayed in January 2025

There are only three washing machines available, which is not enough for the guests.

Stayed in December 2024

The room feels somewhat dated relative to the rest of the hotel

Love the grounds, the garden, the onsen facilities and the breakfast and dinner buffet

Stayed in December 2024

The shuttle bus last operate at 17:25pm while last town bus from owadawa is 8:30pm… besides recommend visit via wekkdays as weekend has less bus as well…

Excellent customer service!! I prebooked 19:30pm dinner however the spent longer time on the trip than I expected and arrived the hotel 9:06pm. The reception is very nice and advised the restaurant is going to close at 9:30pm but because I did have Dinner plan then she called the restaurant staff and let me get in quickly pick up my food (it is like a buffet )while check in later. Then the restaurant staff helped to place my plates with me into my room :)) very friendly and professional highly recommend

Stayed in November 2024

Could use some white paint on the walls on the way to the bedrooms.

Fabulous meals.

Stayed in November 2024

Quite isolated location for seeing the local area.

Stylish retreat with great decor, facilities and food. Amazing garden.

Stayed in November 2024

There are only 3 washing machines available for 600 rooms of hotel and gosh they are always busy. Not enough proper english speaking staff.

Great location. Bus stop just a few steps away. Friendly and welcoming staff. Private baths / massage with online reservations are available. Spacious room with lots of USB and USB type c (!!!) sockets. Excellent buffet variety.

Stayed in October 2024

While the buffet was good and provided a good mix of food, for people staying >1 night, the same buffet each night can be a bit boring

Good place to get away from the city

Stayed in October 2024

The dinner and the breakfast were a great addition to the onset and the overall atmosphere. Great, clean rooms.

Stayed in October 2024

Bit away from other restaurants

Very clean, staff helpful and friendly.

Stayed in October 2024

TV channels. Don't have any cartoon for kids, don't have any MTV for teens, don't have any HBO for adults. But if don't watch TV then It won't bother you at all.

The highlights was the buffet dinner n breakfast and 3 times complimentary entrance pass to the Yunessun hot springs that come with the room.

Stayed in September 2024

Restaurant was a little busy at times but cleared out quickly. TV channels were a bit limited - would have been nice to have a smart TV

Very comfortable, high quality facilities. Bedroom was large and well equipped, comfortable bed and nice bathroom. Very extensive choice of food and drink. The spa area is also very nice. Good shuttle bus for visiting local sites

Stayed in September 2024

No

Clean, amenities like brand like

Stayed in September 2024

buffet food and beverage was solid quality but lacks a "wow" experience.

great onsen facility with sauna & cold bath & great view, clean & comfortable bedrooms, nice amenities, very convenient frequent free shuttle bus service to train stations.

Stayed in August 2024

The hotel was great! The Yunessun was just OK. It probably needs a face-lift. Mori-no-yu was lovely.

The hotel was renovated last year and was clean and tastefully decorated. Although the ceiling (hallways) was low because the structure was built long ago, the beautiful wood panels made it less imposing. I loved the large window in the lobby and the beautiful garden. The public bath on the top floor was a great treat as well. The dinner and breakfast buffets offered a wide selection of Japanese and western food. Alcohol was included in the dinner buffet, which was generous. Lastly, we appreciated their free shuttle service to and from a few stations. We took it to visit the Hakone Open-Air Museum.

Stayed in July 2024