You’re welcomed like you’re royalty! The property is beautiful and historic. You can even visit a little museum within the hotel itself. The staff is lovely. I knew beforehand that I wasn’t able to visit the public onsen due to my very visible tattooed arm. When I asked the staff, they were very helpful and offered me a fabric sleeve to cover up. In the end we only made use of our private onsen, so can’t comment on the public onsen :)

Stayed in June 2025

Pick up transport from station would have been helpful.

Room was a good size. The meals were very presented beautifully and were very delicious. Staff were friendly and helpful. We thoroughly enjoyed our night and would recommend staying at this historic Ryokan.

Stayed in May 2025

Everything! We love our own private bath area, it was very peaceful and serene. The food included (dinner and breakfast) were both exceptional! Staff very attentive and helpful. There was also a shuttle bus that ran between Gora Station and the hotel, made traveling around very easy.

Stayed in May 2025

Nothing!

Hospitality was wonderful!

Stayed in June 2025

I booked for room and evening vegetarian meal, but on the third night was sent packing to the buffet at another hotel nearby because the chef had apparently run out of food or ideas for a vegetarian.

Idyllic location, comfortable rooms with a lot of character, nice onsen and staff helpful and friendly.

Stayed in June 2025

The staff was very accomodating and helpful. They even wrote down our connecting train. The View was amazing especially at nighttime and the bath was very relaxing. It's also easy to reach as there ist a Bus Stop very closeby (approximately 5 minutes in Walking distance)

Stayed in June 2025

The food was good, though the portions weren’t very filling

My room was absolutely sublime - spacious and well-laid out. I also loved my private onsen which was very peaceful.

Stayed in June 2025

Amazing experience! Staying here and doing the authentic ryokan experience was one of the highlights of my trip to Japan. It can be easily reached by local buses that are included in the Hakone Free Pass. The facilities, staff, dinner and breakfast, the private onsen and the room were amazing. Totally recommended!

Stayed in May 2025

The incline was very steep, having to walk it multiple times a day & having blisters on my feet already was not a highlight. Also, we had an option for traditional Japanese breakfast or "Western" style. We did have the same option for dinner. We politely ate what we could & went to the convenience store for dinner. The 2nd night, we were there for 2 hrs to complete our meal since it was brought out in stages. It was very disorganized on night 2. So sad. Also, they asked us to wear the yukata they supplied to dinner each night. I couldn't even wear what I had brought, but there were no pajamas. All of the other hotels for the 2 weeks we were Japan, 4 different hotels before this one, supplied pajamas. I found that odd.

The staff was very sweet & helpful. Very thoughtful as well. The personal onsens we had were amazing! 2, to ourselves. They even took to see fireflies, free of charge nearby. So memorable. They even decorated a plate for us commemorating our 20th anniversary& made towel swans on the bed with "flower petals". The views on the property are breathtaking. Just a way to unplug from the world & enjoy yourself.

Stayed in June 2025

Nothing!

Beautiful setting in the mountains, gorgeous traditional buildings and onsen. Loved wearing the traditional clothing and the food was amazing!

Stayed in June 2025

A guy at the reception told us that we had to arrive at 530pm for the dinner. We requested to change the time since it was too early for us but he firmly insisted that it was possible. Because of this dinner reservation, we were forced to return to the ryokan earlier. However, we were running late, so we were extremely stressed out about not making it to the dinner. We ended up arriving at 7pm and gave up having the dinner because the receptionist said that it's not possible to change our dinner time. This was not true! Other guests were dining at the restaurant so we asked if we can have our dinner. Friendly restaurant staff seated us and started to serve us. We suspect that the receptionist told us for the early reservation because we were traveling with a kid. Despite this unpleasant experience from one staff, I would still rate the property 4/5. Proper staff training and education are required to not discriminate travelers traveling with young children.

Traditional Japanese breakfast and dinner, private onsen

Stayed in May 2025

Hakone has a great transportation system, but it still takes time to get around. We stayed here 2 nights so we could really enjoy the location - don't just spend 1 night. The internet is full of picky tourists that criticize old hotel buildings - this place is great and we really enjoyed our time here. None of our very minor criticisms are even worth mentioning.

The room was nice, and grounds/landscaping was exceptional. The (public) onsen was a delight and often with no other guests present. The building is very old and is absolutely charming. Chisuji Falls is a 10-minute walk away, and the Kowakidani gardens right across the street were beautiful. The Hakone Hot Spring Shrine at night was gorgeous (10-minute walk to neighboring hotel).

Stayed in May 2025

Not much to complain about, other than it takes a while to get there. But it is so worth it!

Gorgeous property. Worth it to get the private onsen rooms. Food was outstanding.

Stayed in May 2025

Beautiful and amazing Ryokan

Stayed in May 2025

Beautiful traditional property. Lovely private onsen at just the perfect temperature to relax. The kaiseki dinner was excellent.

Stayed in May 2025

Humidity smell in room, the public onsen doesnt look very attractive.

Great service and ambiance. Room with private onsen was exceptional, just a bit of humidity and smell that was ventilated quickly (seems to be a thing in Ryokan/onsen). Dinner was incredible, including a Sake tasting, poured draft beer, and we missed the unlimited whiskey as we were very tired.

Stayed in May 2025

N/A

An amazing stay in Hakone!!! The ryokan is beautiful, and our villa with a private onsen was incredible. Public onsens also available and very nice. The interior of the room was lovely and comfortable and made for a very relaxing ambience. There was both a private onsen and dedicated indoor sauna bath for private use. The food was one of the highlights - both dinner and breakfast were delicious and varied. The staff were so helpful and friendly with everything we needed. The location was accessible via a bus from the lake, and an easy bus stop right outside to take you back to Odawara station. Great value and would love to stay again!

Stayed in May 2025

Great location! Great staff ! Food was wonderful!

Stayed in May 2025

They offer a free shuttle service to Gora station, which is fantastic; but we were a party of 10 so they had to sit us up and do it in two trips. The first half of the party arrived at Gora within 10 minutes - Brilliant. The driver told us he would be picking the others up and to wait at the stop for them. The driver never arrived for the 2nd half of the party - despite them waiting for an hour and so ended up walking to Gora station. The outside public baths could also be a bit more picturesque - no nature in sight and quite small

A beautiful building and fabulous food. Staff were very friendly and it was a lovely place to relax and unwind in a very scenic setting. The location was great, easily accessible via bus from most places and no walking once off the bus!

Stayed in April 2025

Loved the experience of staying in a Ryokan. Indeed it was amazing and a must do in Japan !! All the staff were very good and a special mention to Anjali the Nepali lady who was very nice.

Stayed in May 2025

The dinners were delicious - there was just too much food! We ended up getting full after the sashimi course most nights. Definitely come with an appetite.

The outdoor onsen for our villa was just magical. The view of a little garden from the main area was beautiful, and there are bus stops very close as well to visit other areas.

Stayed in May 2025

A bit on the expensive side, especially considering that the food was nothing special.

Fantastic experience. The whole thing was surreal, extremely comfortable and our room had an amazing view of the hills in front of the ryokan.

Stayed in May 2025

Maybe cover the breakfast fishes eyes, i felt sad.

Upon arrival to the local area, we decided to walk to the hotel, despite the bus being more convenient. This was a mistake and would not recommend it. However, despite us being sweaty and warm, the hotel welcomed us with open arms and a smile. Our room exceeded our expectations, feeling secluded and quiet, it truly was a sensation for the senses. We did not realise that the traditional attire provided by the hotel was for our evening meal/ breakfast, and the staff were more than happy to wait for us to run back to the room to change. This really added to the experience as I really did feel like a samurai. The meal was top notch and the waiters honestly could not have done enough for us. The bottle of Sake they recommended was amazing and tasted even better in our private Onsen (this isn't a brag i swear). The breakfast options were Western or traditional. We chose traditional and be warned, a fish will be staring at you during your breakfast experience. But don't feel bad, it tasted delicious. If I could summarise the whole experience, I honestly couldn't recommend this place enough. The staff even came out to give us an umbrella when we were leaving and catching a bus and it began raining.

Stayed in May 2025

The hotel is very far from the public transport. The room was outdated. Some of the staff were not very friendly

The hot springs and the outside look of the hotel

Stayed in April 2025