This was awesome ! Amazing place, amazing villa with equipment and hot bath inside and outside ! Great staff to assiste you, guide you, host and welcome you! Particular attention to even drop us at train station at our departure due to issues with buses. Food was really nice to discover the specialities of Japan cuisine and local secrets. Great memories and experience !

Stayed in October 2024

Very friendly and professional staff. Great room with a view and easy access to public transportation.

Stayed in October 2024

Nothing really.

Incredible experiences, from using the ryokan’s Onsen to the kaizeki dining experience. The whole ceremony of our stay was great and the first day we had to properly unwind after walking nearly 25-30k steps a day before that as we walked around the rest of Japan. A very enjoyable stay and something you really need to do a tourist. Public Onsen just down the road as well. The room was incredibly spacious and very comfortable, with a full tatami floor and great views.

Stayed in October 2024

Nothing to add

The whole experience: changing into traditional clothes, the food, the comfortable room, the location. Everything was spectacular.

Stayed in October 2024

Pleasant atmosphere, amazing food and hot spring was gorgeous

Stayed in September 2024

Everything was absolutely wonderful.

The owner and staff are amazing.

Stayed in October 2024

Since it is a pricey hotel ( 300 usd/night) we found the food served at dinner and breakfast a little bit underwhelming. We love Japanese food, and have stayed in Ryokans before, but did not enjoy the food as much in this Ryokan.

Beautiful hotel, staff is very friendly and welcoming, quiet area next to Kowakien Yenessun. Both the Annex and the Main building have very beautiful rooms. The views are just breathtaking. As a couple we really liked their small private onsen.

Stayed in August 2024

I think service could have been better trained. But the non Japanese staff were good

The location, the villa and that it had an indoor onsen out outside cool-down bath was superb.

Stayed in October 2024

While some guests may enjoy the abundance of food, I found it a bit overwhelming. I struggled to finish one plate, only to be presented with another shortly after. It felt a bit wasteful not being able to enjoy everything, and I would have preferred a smaller portion to fully appreciate each dish.

We had a wonderful stay at this beautiful traditional ryokan. The building is charming and surrounded by lush nature, creating a peaceful atmosphere. They provided us with comfortable yukatas to wear during our stay, which added to the authentic experience. The Onsen was fantastic—the water temperature was just perfect. Highly recommend for anyone seeking a serene getaway!

Stayed in October 2024

Lovely relaxed atmosphere with wonderful food and character

Stayed in October 2024

Location a bit different to reach by public transport

The best Ryokan experience ever, the onsen and the dinner and breakfast

Stayed in September 2024

Meal times became stressful for 2 reasons - we had young childred aged 3.5 and 1.5 and obviously expecting them to eat sushi or sashimi was not realistic. On day 1, we made it very clear that they could skip all the courses but simply offer the kids some corn, some rice, and some vegetables. You would think that would be clear, but we literally had to have this conversation every day and it became tiresome and also sad as our kids just couldnt eat much. Also my husband is vegetarian and had made it clear that he would take the Japanese veg option for breakfast but somehow every day that got messed up - day 1 i think he accidentally got both, day 2 they had forgotten so he had to wait a while... There was just generally alot of confusion amongst staff and many things clearly getting lost in translation. Would still highly highly recommend this but if you are travellign as a family just something to try and get ahead of (maybe write clear preferences ahead of your visit). THe other thing that was very odd was because we were travelling during the recent Typhoon Shan Shan, we were worried about whether the Ryokan was still functioning as normal as we knew Hakone had had heavy rains. we wrote many times to the hotel via the Booking.com msg service and noone responded to us for days. We finally got so desperate that the day we were travelling we started to call them and finally someone picked up adn said things were fine. Only after we had actually completed our stay someone (with a non japanese/east asian name) wrote to stay "hope you enjoyed your stay". Our conclusion is unlike most hotels maybe the custoemr service/messaging is with a different team/Head office? who clearly just avoided our messages (lest we decide to cancel our trip) adn conveniently only messaged us after we had left.

The meals were out of this world - breakfast and dinner which we paid for as the half board option were plentiful and mostly tasty however they did a really poor job of accomodating our kids needs and my husbands (veggie) despite multiple conversations over a stay of 3 nights/4 days (see below). The onsen in our villa (as well as the indoor one in the bathroom) were a real treat, our room opened into this little lush patch where birds sang every day, and the Ryokan is situated in a beautiful tranquil part high up. Absolutely delightful.

Stayed in September 2024

I don't think there was anything I didn't like, but I suppose I always have a hard time keeping the one size fits all slippers on.

Very welcoming and relaxing, traditional space. The onsens were all lovely, and the meals were very diverse and pretty. I particularly appreciated the room and the view. I wish we had more time here. I also appreciated the helpful staff, bag storage, and complimentary happy hour. I'd also recommend taking the nearest bus to whatever ropeway station is available.

Stayed in September 2024

We had a toilet in the room, but to shower you needed to go to the onsen.

The place was beautiful, serene, comfortable, and quiet. The staff was very accommodating and aimed to please. The dinners and breakfast were delicious, and the meal presentation was elegant. The rooms were spacious and the bed was comfortable. The view from the room and balcony of the mountains was really nice. Too bad it was foggy and drizzling so we couldn’t appreciate it.

Stayed in October 2024

Lots of food! Very good quality but acquired taste

Stayed in October 2024

We loved it all.

The property was charming. The staff were wonderful and kind. I loved the traditional room we stayed in. It had a great view of the mountains as well. This ryokan was such a treat and the food was wonderful. The rooms were clean and neat.

Stayed in October 2024

The toilet space in our room was too small

The breakfast was very good.

Stayed in September 2024

A very comfortable room with an onsen on the patio (a tub fed by hot springs) and an outdoor shower - both were wonderful ways to relax after long days of touring. The meals were all delicious and huge, and the staff could not have been more accomodating. The location was also excellent. Highly recommend it. We had a great stay.

Stayed in October 2024

n/a

The villa with the private onsen is worth it. the food and atmosphere was incredible too.

Stayed in September 2024

The reception and check in process wasn't very smooth or warm. We were very tired after travelling all day (we waited for nearly an hour for the bus at MotoHakone and had to stand all the way) and it would have been nice to have been greeted with a smile when we walked in, and be offered seats and a drink while were were waiting for others to check in. Instead we were just left standing there feeling ignored.

This was my kids' favourite stay during our trip. It was very easy to find if you catch the bus from MotoHakone, and get off at Kowakien, it's just a short 5 min walk. You can also catch a bus from right out the front of the ryokan that takes you all the way to Odawara station, although it got more packed with people and luggage as the trip progressed. Our room was very comfortable, with two western beds and one futon. The lighting was great with a bedside lamp and downlights (so that some can read while others sleep). Dinner was amazing, we had our own special space in a lovely dining room, and there were even some extra treats. For breakfast there was a choice of western or Japanese food, my kids really appreciated not having to eat rice and fish and loved the eggs and bacon and french toast with pastries. The onsen was great, I never saw anyone else the whole time I used them. There is a museum but it was a bit creepy at night as it is in a deserted part of the very old building.

Stayed in September 2024

Everything! Lovely stuff and wonderful adventure.

Stayed in September 2024

Absolutely nothing . Thoroughly enjoyed it

This was my first experience of a Ryokan ,so can’t compare it with others . However the place was authentic , staff amazing so helpful and welcoming especially the 2 Nepalese women , food delicious and so well prepared , onsens tranquil , beds really comfortable . Also available free of charge is the onsen 10minutes away , which they told me allowed tattoos . I do have one across my stomach which I had to cover up . There was a sign at the Onsen saying no tattoos there but they did allow me in but I was very subtle to make sure it wasn’t seen . The hotel does have a private onsen also which seems quite available as it comes on a first come basis.

Stayed in September 2024

It felt very cultural and the rooms had a really good view. The public and hotel onsen was also really enjoyable.

Stayed in September 2024

The inside shower of our villa was a bit scary. At times we where afraid of falling through the wooden floor.

We had a villa with open air bath. The villa was in okay condition, the inside bath was a bit dated. The rest was great. The bed was comfortable. The staff friendly and helpful. Food was great. A dreamy place for our honeymoon. It's nice to have a little private house.

Stayed in September 2024

Nothing

Gorgeous, traditional stay with comfortable rooms. Loved our private onsen. The staff is honestly amazing! When the shuttle was full they drove us to places. Everyone with a smile and so accommodating. Half board was included in our stay and it was so beautifully presented.

Stayed in September 2024