Absolutely stunning! I loved everything about it, the room was great, the little balcony with the view is also nice, the traditional dinner and breakfast were delicious. Definitely would stay again in this hotel.

Stayed in May 2023

The food was not great for the westerners palette. While we assumed this going in, it was very difficult for us to eat. I am usually pretty adventurous and will try anything, but even I left the table having not eaten much. It is a set menu, only modified for allergies. There were many times we found we did not know how to eat the dish properly, or we didn’t even know what each item was despite having a menu. It looked very nice and seemed high quality, just not our taste.

Loved the private open air onsen. The staff were very amazing and helpful. Great traditional Japanese ambiance. The beds were also very comfy, the best bed I’ve slept in so far!

Stayed in July 2023

Nothing crosses my mind

Staff was super accommodating. Facilities were clean and location was very accessible while touring Hakone

Stayed in July 2023

Breakfast

Villa and Onsen

Stayed in July 2023

Everything was amazing from the staff to the amazing food to the clean and beautiful rooms. Could not have had a better Ryokan experience!

Stayed in April 2023

Nothing

Traditional Japanese in with old time, architectural features and more modern rooms. Seemingly remote on a hillside. But the rest of Hakone is accessible via the bus that stops right in front of the facility. To this American, the breakfast and dinner were elaborate, very interesting, and delicious.

Stayed in June 2023

Hard to get to - bus from odawara station is the most direct way but the bus comes once in an hour

Exceptional service, property is traditional and beautiful. Open air Private onsen was very nice, clean, and private. Really enjoyed the stay. The room was spacious and also the food here was excellent.

Stayed in July 2023

nothing - it was perfect.

just wow. this was an incredible experience, I'll never ever forget it. couldn't recommend this place more. just amazing traditional hotel/room. amazing views. loved the food. Truly felt luxury.

Stayed in April 2023

price relatively high for an outdated building, terraces too close to the road (too noisy to fully disconnect), no shower inside the room

excellent food, private onsen, attentive personnel, convenient shuttle to the hotel and for travelling around Hakone

Stayed in June 2023

Unique experience and the onsen was unbelievable

Stayed in June 2023

The facility of hot spring is kind of old. Be careful of the iron plug of the pool. I got hurt when kneeled on it and my friend called the reception at like 11-12pm to find me some alcohol wipes. But we didn’t get through on the telephone to the reception. It caused a little bit inconvenience.

An ancient and beautiful architecture. The hot spring is super healing and the meals provided are delicious. The staff provided good services, helped us carrying our suitcases and checked the timetable of buses for us.

Stayed in June 2023

wifi was not working (barely able to send what’s app message without photos, regardless of the location (reception, restaurant, bar …)

great atmosphere and great onsen ! excellent food

Stayed in June 2023

You must be joking

This was the highlight of our Japan experience, we were 'blown away' by the ambience, a very comfortable Japanese style room with a private open air onsen, the meals that were out of this world and the wonderful staff - what more could we have asked for?

Stayed in June 2023

Dinner and breakfast were both very traditional and may not be to all Western tourists tastes - but there was plenty to eat and they clearly used high quality ingredients so it was an interesting experience to try all the food options available. Ryokan felt very quiet when we were there, despite being fully booked, and we didn't meet any other guests while we were in the onsen or walking through the corridors - made it feel a little bit eerie.

Beautiful building and location. Very peaceful. Lovely staff. Rooms were very nice and traditional. Nice toiletries in room. Felt very luxurious. Private and public onsens were clean and quiet.

Stayed in May 2023

This review has been hidden because it doesn't meet our guidelines.

The room and common

Stayed in June 2023

It takes about an hour ride from Odawara station with a train transfer and shuttle so it’s a difficult trek with luggage.

A true Ryokan experience. Immersive and authentic. It was worth every dollar from your private onsen to the meals to the customer service

Stayed in June 2023

The Staff - extremely welcoming, attentive and hospitable Great management and camaraderie amongst staff Various available amenities Spacious rooms Traditional Japanese layout great onsen too

Stayed in June 2023

We were not allowed in the public onsen, as we have tattoos. I am familiar with the taboos against tattoos in Japanese culture, so I made sure to book the private villa with our own onsen. I'm noting this mostly so other tattooed individuals can make sure they do the same! It would be nice to see people's minds opening to tattoos in the future.

This was my second time staying at this ryokan, and the experience was just as incredible as the last. I speak some Japanese, and the staff were able to meet me in the middle with their English. When you first arrive, you are able to rest and have tea and a snack while you fill out the necessary check-in forms. We were in the villas, so we ate our meals at the main building. There were a variety of times to choose from for meals, which was very convenient. We received incredible service the entire time, and our stay was comfortable and relaxing. Our private onsen's water stopped flowing one day, and it was fixed within 20 minutes! As I said to my partner regarding the staff "They do everything except let you help yourself," as even handing your plates back at dinner was met with gracious thanks. They have a wonderful store, great views of the mountainous foliage, easy access to the bus, and they provide lightweight yukata and geta shoes so you can fully experience Japanese onsen culture. There are many beautiful moths and butterflies in the gardens, as well as salamanders; we even were lucky enough to glimpse a tanuki!

Stayed in June 2023

nothing

everything! the history, the onsens, the rooms, the beds, the meals, the staff, the location. such a peaceful, restful place, where everything is above and beyond.

Stayed in June 2023

The staff were very helpful, friendly and polite and I thoroughly enjoyed my stay. The private onsen was clean and comfortable and the accompanying half board breakfast and dinner were fantastic. In addition, the staff took the time to ask about any food allergies and food restrictions which worked out well for us as one of our guests had dietary restrictions.

Stayed in June 2023

Wonderful traditional breakfast. Delightful peaceful location.

Stayed in June 2023

We booked a 1-night stay in one of the private villas with both dinner and breakfast meal options. The private indoor and outdoor baths were the highlight of the cozy and inviting villa. Meals included translated menus. There is a private shuttle that does normal runs from Gora station to the inn and back. It does only run every half an hour or so, with a lunch break, but it's also easy enough to catch the local busses if you don't want to wait. Staff are extremely helpful and were comfortable conversing in English. We were also able to leave our luggage with the front desk on day 2 while we did the circuit.

Stayed in May 2023

Wifi signal is not strong. Room is a little run down.

Food was generous, we felt so full after every dinner. Ryokan is walking distance to waterfall and near to Open Air Museum. Short drive to Lake Ashi and Gotemba Outlet mall.

Stayed in May 2023

Beautiful location, very friendly and helpful staff. The private onsen was absolutely wonderful.

Stayed in May 2023