The indoor onsen was left full, with two large clumps of hair on the floor. More hair in the bedroom as well. The beds are quite firm which is okay but the spare pillows I found had blood on the side of them, and when we used the spare pillows case, they removed it and took it when they left so we had to use the spare pillows with no case the next night. The front door was very difficult to lock.

Great location, lovely traditional vibe and local bus transport shuttle to Gora station. Outdoor onsen is great and lovely temperature.

Stayed in December 2023

To start with, they tried to give us dinner at 17:30 having arrived at 16. I said that it was too early and they said there weren't more slots. Then my wife went to complain as well and she managed to change it - turns out they had more than enough space. The food was a complete disappointment, both dinner and breakfast - it was bland, with almost no flavour, the sashimi was hard and a bit dry and way too thick, we had to request to reorder rice as they were just talking in the kitchen and not putting any attention on serving... The service was also quite mediocre and there were barely any explanations about what we were eating. They will also assume you know how to wear a yukata and all onsen matters, so maybe not recommended as a first experience. I just feel that for the same money I could have stayed in a much better hotel and had an expensive dinner at a really good restaurant.

The room was very big, the two beds were very comfy and it had a kettle, coffee and other useful items. The onsen is basic but it was clean and not crowded.

Stayed in November 2023

The notes in the room said parts of the ryokan were being refurbished so we knew it wouldn't be perfect. Our room was nice, but there were some marks on doors, the decking outside was uneven and risen in places and could have generally done with a bit of an uplift. The area is expensive because tourists come here for the onsens, ryokans and the Hakone Loop. It was a bit of a splurge for our honeymoon but I think it was possibly overpriced given its condition at the moment. It would be nice to see what happens with the refurbishment!

Although we had no idea what we were doing, the food was good for us. There was a lot of it, and after asking to skip the sashimi (I'm not a fan of raw fish!) they were able to offer alternatives for me the following day. If you have preferences, let them know beforehand so they can cater for you! The staff we came across were polite and helpful. We enjoyed the overall stay, it was easy to catch a bus to it and around Hakone and the outside is very beautiful. It is a bit older and some areas could do with refurbishment, that said we enjoyed our room and our outdoor bath. The outdoor shower was also invigorating in mid November. Also, the western beds were so comfortable and soft. They were a dream.

Stayed in November 2023

Not so clean and too old without taking care….

Space

Stayed in November 2023

Food was so so. Didn’t really enjoy the hot pot, would prefer a full kaiseki experience. Also, I thought the service was a bit more modern than other traditional ryokans, perhaps to cater to the large tourist crowds.

Very traditional architecture and heritage.

Stayed in November 2023

The room was very cold… Even with heater on @ 30 C, it does not really work well.

Had the private bath in the villa. Staff is very friendly.

Stayed in November 2023

We did not have a good experience at this ryokan. It is horribly mismanaged. There are cobwebs in the hallway, the walls are ripped, the tatami matts are ripped, the private onsen had mold growing all over it and the tiles were cracked, the wooden deck was all warped. The whole hotel needs an entire overall, or just some quality control. It is sold as a traditional ryokan, but you won’t be staying in the old building, you will be staying in a concrete annex which is just like any other hotel, just worst. The private onsen rooms are right next to a busy road which is not romantic or relaxing at all. For 90000 yen per night, this was an extremely disappointing experience and not worth the price at all. If you’re looking for a good experience at that price point, this isn’t it. Maybe the more affordable rooms are worth it. Only plus was the dinners with meat and seafood hot pot which were actually quite good. The staff, who are again not trained at providing good service at this price point, were generally nice and welcoming.

Dinners were good.

Stayed in October 2023

The room was dusty. Saw a few bugs and the bath tub seemed dirty

Fishy but okay

Stayed in November 2023

I'll admit, I am a picky eater, but the food was pretty mediocre. The dinner was way better than the breakfast, but the dinner was still pretty average. The breakfast, however, was mostly unappetizing and despite looking nice, tasted bland and I did not like the assortment of food. I will say that it's not at all the kind of breakfast I am used to, so that's not the ryokan's fault, but I barely ate any of it. Overall, the price per night (I paid $386 USD for 1 night) and despite that being one of the cheaper ryokans with similar good reviews, it wasn't quite worth it. I didn't realize there weren't any showers in the rooms that have a "public bathroom." Can you only shower in the onsens? I didn't see any shower rooms.

The room with double twin beds is very nice with a great view. I didn't use the public onsen but I did use the private onsen and I really liked it. I went to the desk at 4:55am (5 minutes before the onsens open) and was able to get the key without any trouble. The bed was comfortable. The staff was very helpful and spoke English.

Stayed in November 2023

I was disappointed that the suite room didn’t have a private onsen in the room! The room was cold even with the heating on and it was freezing in the ryokan corridor. Check out is early

Very traditional ryokan serving traditional food. Our room was very big and the view from the balcony was amazing. There is a shuttle bus service and the bus stop is in front of the ryokan.

Stayed in October 2023

Musty smell in rooms. Meals low quality standard, cheap ingredients. No water for dinner, had to pay extra. Coffe with no taste, every instant coffee would be better.

Stayed in October 2023

The price is definitely not worth it, if it wasn’t for the place history I’d regret staying at this hotel, It’s not very well taken care of, looks worn, hopefully it gets some investment to renew the place and bring it back to its old days of glory.

The history of the place is amazing, the staff is very nice and polite, specially Anjeli and the host man that I can’t remember the name but weared a blue jacket and glasses.

Stayed in October 2023

I recently stayed at Mikawaya, a historical ryokan, and unfortunately, my experience left much to be desired. While the building's historical charm was intriguing, I must highlight some significant drawbacks. Firstly, the dust in the ryokan was quite problematic, especially for someone like me with allergies. It made the stay uncomfortable and raised concerns about cleanliness. Communication during check-in was lacking, as the staff provided minimal information, leaving guests feeling unattended. This lack of attentiveness continued with the meals. While the first day's dinner was accompanied by an English menu detailing the Kaiseki meals, the second day's meal was served without any menu, not even in Japanese. The staff did not make an effort to explain the dishes, which led to confusion and dissatisfaction.

The privacy of the villa with its own private onsen was a highlight of our stay. It provided a serene and intimate atmosphere, allowing us to unwind and relax in a tranquil setting. The therapeutic benefits of the private onsen were indeed a special treat.

Stayed in October 2023

Having been in another ryokan earlier this month, the Mikawaya ryokan was not as typical as we would have expected (except the dinner and the breakfast). We had normal beds (no futons), the common bathroom was not very pretty, the outside bath has no view and it was very small.

The room was nice, and the main building is really nice from the outside. The view from the room was great! The people were very kind to us and spoke fluently English.

Stayed in October 2023

We wrote in via the app and email to adjust the reservation but there was no reply. We also wrote to ask about mapcode as we were driving but again had no reply. When we arrived and gave the feedback they said we should have called! The room although big and spacious smelled musty. Food was good but for the price i was not impressed. I would say for the price we paid for the room it wasn't up to our expectations. Door was stuck and had to open w difficulty.

Beautiful hotel grounds. Lovely in house open onsen. The boy who attended to us when we arrived was very helpful and kind. But I'm so sorry we didn't get his name. Food was good but for the price I'm not too impressed.

Stayed in October 2023

It is very difficult to get there, especially by public transport. The food was not tasty, but there was no alternative place to eat nearby. The windows faced the road and it was noisy, although it is not visible in the photo of the room. The public bathroom smelled musty. The staff couldn't call us a taxi ;(. Compared to other similar places in the region, the price here is very high! I don't recommend this place!

Stayed in September 2023

The food was not as good as I would have expected for the price

Very friendly helpful staff, had the villa with private Ibsen which was good, spacious villa

Stayed in September 2023

Little explanation of property, website said a child's meal was available but it wasn't

Annex rooms were very nice, loved the individual onsens

Stayed in August 2023

The staff member that escorted me to my room had difficulty unlocking my villa. She had to go to the back and enter through the rear access and then unlock the front door from inside. But she did not fix the door lock for me before she left. When it came time for dinner I could not lock the door because the sliding doors were not aligned properly. I fixed the doors myself after 10 minutes of pushing and pulling. Then around 930p while I was resting on the bed a large tarantula spider crawled up the spare bed in my room and I had to call front desk for help. When I went to the tatami room to phone the front desk a large centipede with a red head slid across the floor and under the tatami mats. It scared me and I jumped back against the wall and saw a silverfish bug crawling on the wall beside me and I jumped again. The gentleman was very brave and got rid of the tarantula but I wish he would have caught and released him outside instead of killing him and smearing him across my blanket. So many bugs left me scared to fall asleep. It was not a restful stay. My daytime experience was amazing though. All was great until the bugs appeared before bedtime. Also, communication via booking.com app was difficult. I did not get a response when I had questions within a reasonable time, but it was probably due to language barrier.

Staff was super nice. Food was very high quality. I loved my yakuta. And welcome tea and treat was a nice touch.

Stayed in June 2023

In one of the rooms, (I believe it was the 4 bedroom villa with indoor onsen only), the onsen (or rather a bath?) seemed extremely old. It was not used because of this reason.

The surrounding area was beautiful. They accommodated to our large family by opening up the dining room so that we had dinner and breakfast together

Stayed in June 2023

incredibly uncomfortable for somebody who’s not used to traditional Japanese living.

traditional Japanese guesthouse, nice onsen

Stayed in June 2023

facility is a bit old location is just ok

private spa

Stayed in June 2023

The ryokan was old and it shows, although the facilities were clean and well maintained. The food was below my expectation as both the dinner and breakfast, we had some form of hotpot or another, which does not particularly showcase the skills of the chef.

The staff was helpful and attentive.

Stayed in June 2023

The ryokan needs maintenance and better cleaning (including rooms). In the room description it was indicated “garden view”, but the room was actually giving to the road and small purification building with a patch of garden just below the balcony. The wifi in the room was not working and we were given pocket wifi after requesting a compensation (dinner drinks to be offered). The price was really high for the actual place and services provided. It is not really good value for money.

The food was good and copious and the staff was nice.

Stayed in May 2023

our private suite was a little far from main building. we hoped to have our dinner prepared for us, instead we had to cook it from the hot pot ourselves.

onsen

Stayed in May 2023