There was a lot of hair everywhere in the room and many dirty stains on the carpets. I've never seen anyone in the reception to ask for toilet paper or similar.

Position and bathroom.

Stayed in July 2025

"Hotel Shu" is a very misleading name. We only stay in hotels for reassurance of being able to check in and get support around the clock. Luckily getting the key was easy and we didn't need to contact anyone during our stay, but we definitely wouldn't have booked if we'd have known it's basically an Airbnb from the perspective of no staff and self-service check in.

Very good location near a 7/11, a great base for exploring Tokyo. We thought the apartment was small at first until we completed our other stays and realised this was actually quite generous in size by budget Japanese accommodation standards. It certainly isn't luxurious but it feels quite homely, we enjoyed our stay.

Stayed in April 2025

The room was really dusty, all decor, the toilet and shelves were covered with thick amounts of dust. Pillows were worn out and needed replacing. We also were originally not provided with the room we booked. I paid extra for a room with two single beds but when we checked in it was a double bed with one side against the wall. I reached out to staff using the booking and after a little bit with no response I texted the emergency number provided in the lobby. When I got a response via booking I was told it wasn’t a problem that it was the wrong room and that one of us could sleep on the sofa. It was only because I said I wasn’t happy with this that we got moved to a room with two single beds. I didn’t hear from the emergency number for over 24 hours.

Location was about 10 mins walk from the metro. There was also a bus to Shinjuku station extremely close to save some walking. There was two 7/11 really close as well as other restaurants. It was quiet.

Stayed in May 2025

hotel did not have mugs to make coffee or tea.

Good location. no to long walk from shinjuku station.

Stayed in April 2025

No microwave. Kettle is there but no Coffee cups. The pillows (if you could call them that) were lacking and should be updated. The spare pillows did not have covers and had stains so we didn’t use them.

Spacious for an apartment in Japan. Good location close to the train station. We walked into Shinjuku main area about a 2k walk. The apartment was clean and warm with a standing balcony. The beds (a mattress on a board) were 2 single. My son is 6ft and he was fine in his. Communication with hotel was fine although we never saw the desk manned. Umbrellas were available in the lobby.

Stayed in April 2025

It wasn't very clean

Perfect location, it's very close from the cutest area in Shinjuku without the crowds It's very comfortable for 2 people even with a big luggage

Stayed in April 2025

Room 301 smelled of smoke - maybe previous occupant smoked.

Great location and very simple check-in and check-out.

Stayed in April 2025

There was no staff on duty, no room service, no replacing towels or other items. It didn’t feel like a hotel but rather an airbnb. We stayed 5 nights and had 2 towels for the entire stay.

Location was good and the rooms were adequate.

Stayed in April 2025

No complaints here!

Walking distance to Shinjuku with everything you need. Clean, comfortable and well equipped.

Stayed in April 2025

Great stay shame about the staff

Stayed in February 2025

Although this hotel is in a great location for Shinjuku, to advertise as a ‘hotel’ felt misleading as there was never a reception or cleaning. It felt like an Airbnb rental and we were unable to do things such as luggage forwarding and safe storage here.

Stayed in March 2025

Pros: We stayed in room 302. The apartment is relatively modern. Basic supplies are provided. Good temperature control options (heat and air). Shower and toilet separated. Enough space to open a few suitcases. Quiet street. Separate bedroom door. Elevator. Closet to hang some clothes. Decent value but a bit more on the expensive side. Cons: No hand soap in bathroom. Nowhere to put dishes while they dry. Freezer needs be cleaned (full of ice build up making it unusable). You have to take out your own garbage. Building entrance is not locked. No desk staff.

Stayed in March 2025

Fan in bathroom permanently on

Great location quite a big space for Tokyo

Stayed in March 2025

The pillows were very thin and uncomfortable and should be replaced. The additional pillows in the cupboard were in the same state and didn’t help.

Basic but comfortable and clean stay within walking distance of Shinjuku’s main strip and transport. A really great spot and perfect for our 4-night stay exploring Tokyo and the Shinjuku area specifically. Easy check in with keys retrieved from a lockbox and instructions with photos provided before arrival. Be sure to read the handbook under the TV - we realised at checkout we could’ve used a pocket wifi device that was available and had completely missed it.

Stayed in February 2025

Location was ideal. Neighbourhood was quite with a good selection of walkable restaurants in the area. The train station was conveniently close and not a big crazy station but will connect you to any of the big hub stations. We found it was walkable to Kabukicho and Shinjuku Gyoen park and we enjoyed exploring by foot.

Stayed in February 2025

It wasn’t the cleanest but not horrible by any means.

Great location within walking distance to Shinjuku and some lovely gardens. Quiet place yet so close to everything you need. Plenty of space for two people, a big bag plus a snowboard bag.

Stayed in January 2025

Room inside nice residential building, self check in, room clean and comfortable.

Stayed in December 2024

Room was lacking outlets and the mini fridge was daisy chained to one of the few wall outlets. Also very little walking space between the end of the bed and the TV frame

Location was convenient, but a bit difficult to find with maps. Shower was spacious and had nice water pressure.

Stayed in August 2024

Cleanliness, hairs on the carpet and bed, wiped the floor after spilling water and tissue was black. Air con smelled really badly of dust so we never put it on

Great location, good size rooms and bathrooms, really easy check in and check out

Stayed in October 2024

Drier included in washing machine does not work so well. Instructions of Washing machine not so linear. They only have one key even if we were two guests. Not enough toilet paper. There was no hand soap. Reception always empty. It is not an hotel, but more like apartment rental

Good position, nice services such as bathroom and kitchen with all commodities. Instructions in English of the electronic devices

Stayed in September 2024

Aircon wasn’t great and was leaking and Tv remote missing from one room.

Location, price, cleanliness. Helpfulness of the staff.

Stayed in August 2024

As we were staying for 6 days, we missed some cleaning

We like the location and the relatively good prices. The staff responded always quickly to our queries through booking messaging.

Stayed in July 2024

Slightly too little space for 2 persons

Great location. The room is slightly small for 2 persons.

Stayed in July 2024

No staff on-site to help with any problems

Washing Machine in room was nice

Stayed in July 2024