The bed was way, WAY to hard and there were no ekstra pillows. This made for some rough nights - shame, but something that can easily be improved

Location is great and the room was clean.

Stayed in December 2024

Nothing in particular. However, I’m sure like most places, a cleaning fee is usually included in the full price of the stay charged. For this reason I feel as though property owners should not be asking us to throw away our own garbage (into the outside bin). I have never not kept the place tidy where I’ve stayed but if I’m expected to do additional chores that take little to no time for the owner then I’d expect some kind of discount. Am I also the maid? While guests should be expected to try and be as tidy as possible we should not be expected to act as the stand-in cleaning service and possibly be charged extra only because we haven’t taken our small amount of garbage to the bin outside.

The location was great. Very close to the Marunouchi Metro line. It’s basically a small apartment but it has everything you need.

Stayed in December 2024

We arrived at night and had difficulty finding the mailbox but I’m sure it would be easier in the daylight.

The location, the cleanliness, the possibility to cook a simple meal.

Stayed in October 2024

Easy walking distance to everything I needed, friendly staff

Stayed in August 2024

The picture of the hotel listed on the booking website is deceiving, falsely represented, and fraudulent. The furniture, arrangement, and interior was completely different from what was listed on the booking website. I attached a photo of just a couple of the drastic differences. As you can tell, the furniture is completely different from the photos while the bed arrangement is different than the images. When we entered our room, we were completely shocked with the drastic difference between the photos listed on the website and the actual experience that we saw. While this is a minor issue compared to the drastic difference in terms of the interior, there were also many holes and issues with the floor and walls. We requested a refund of the hotel due to the deceiving differences from the images to actuality, however booking.com told me that the hotel owners refused to give the refund. Rather than giving a reason for the refund of the hotel from the owners, the owner refused to give a refund. We currently have not received a refund from the owners and had to book another hotel due to the horrible experience that I received. I have been a customer of booking for many years and this is the first time I have experienced a completely different experience from the images and the actuality. I am truly disappointed in the owner's response and his action to them. Hopefully none of the future customers will have to experience this, but I have forwarded the images to booking.com evaluation team and they mentioned they will be evaluating the hotel again. Note that the front desk does have a message saying that the staff is in another room helping another customer, but just a fair warning this is not true as there is no staff on site. We even called them through LINE and phone however none of the staff picked up. If you are looking for a easy experience while traveling, I would not recommend this hotel at all.

Stayed in August 2024

Very easy check-in process, bigger than I expected, loads of amenities. Very quiet, considering it's in a busy part of the city.

Stayed in July 2024

It will be perfect if there are some teabags or coffee packs provided.

The bathroom is great with technology facilities. The staff responded fast to my email enquiry. Easy steps for checking in and out.

Stayed in July 2024

furniture was a little trashy, (couch and shower)

there was possibility of cooking but we die not use it

Stayed in June 2024

Not safe

My stuffs were stolen

Stayed in June 2024

Nothing!

Lovely apartment, we ended up booking an extra night and would definitely book again if we're lucky enough to be back in Tokyo!

Stayed in May 2024

Location was great. The flat was very comfortable and big. Bathroom was big too

Stayed in June 2024

1) Very dirty room. Seems that it has not been cleaned since very long. Many hair/s in the bedroom. Disgusting 2) No staff at all to help guests. You take your key in a locker and put it back when you check out 3) The "hotel" is very far from the metro 4) You need to check out by 10:00 am latest, otherwise, they informed they would charge for each additional hour you stay 5) You need to clean your room yourself and dispose of the garbage everyday

It was a quiet place. That's all

Stayed in May 2024

location was perfect, although you were close to everything it was nice and quiet. Rooms clean and tidy.

Stayed in April 2024

The bed was totally uncomfortable and I’m able to sleep in every place. I woke up like 10 times during the night. Pillows were too thin too. Been in a lot of hotels and checkout time is usually given with some room. Here I had a lady screaming at me at 10:10.

The room is big with a little kitchen and a nice bathroom. The self checkin was very nice.

Stayed in April 2024

Disgusting.

Stayed in March 2024

The bed didn't have a mattress topper, so we slept directly on the springs. Not comfy at all.

Spacious room

Stayed in March 2024

It was really dirty. The room had not been cleaned for a long time. The toilet was dirty, the bed smelled unfresh, everything was really dusty and even the ventilation was covered in dust. The floor was dirty aswel. The hotel also didn’t want to provide any help or refund the already paid money. Please don’t go here.

Nothing. It was really dirty and the hotel did nothing about it. Please don’t go here.

Stayed in February 2024

The location and cleanliness.

Stayed in February 2024

Amazing location, with an easy check in system. Very accessible to the local interests such as Shinjuku's main area as well as the most amazing grocery store "York Foods" right next to it. Definitely check it out if you stay here it was 100% the best supermarket I visited during my 3 week trip!

Stayed in January 2024

Centrally located to Shinjuku Gyoenmae station (about a 600 metre walk)- exit/entrance 2. NB: Entrance /Exit 3 has the lift if you have luggage. Not much further along the same no.2 platform. There is a grocery store around the corner- York Foods. The grocery store has all your needs and is reasonably priced in which if you have had a big day out, grab some sushi and head back to your room. As far as hotel rooms, they are normally quite small, however this is like a little apartment- enough storage space, hanging space and a washing machine and drying facility in the bathroom. A great place to stay when you are out and about all day. Easy to make your own breakfast in the kitchenette, having a bit of space is excellent. Clean, has all the basics done well. After all, nobody goes to Tokyo to stay in their room.

Stayed in January 2024

Location was great, I liked easy check in process— contactless

Stayed in January 2024

-

Easy self-check-in Good Location

Stayed in November 2023

I was confronted by an angry staff member who demanded to look at my key, maybe she thought I hadn't checked out in time for 10am even though I was staying another day - I didn't appreciate my day starting like that.

The facilities in the room available were decent. Location turned out to be ideal. It's a great space for solo travellers and couples. The bathroom was great.

Stayed in November 2023

We liked the location , everything was as described and clean

Stayed in November 2023

Not a lot of space, but that was expected

Very easy to check in. Rooms were very clean

Stayed in October 2023