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  5. Reviews of Hotel Shu

Reviews of Hotel Shu 3 stars

162-0067 Tokyo-to, Shinjuku-ku, Tomihisa-cho, 16-18, Japan

#1155 of 1,482 hotels in Tokyo

Guests' Choice

Review score

Based on 217 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    8.1

  • Facilities

    7.7

  • Staff

    6.7

  • Value for money

    7.6

  • Free WiFi

    9.4

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Showing 76 – 100

  • Reviewed: 6 December 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The bed was way, WAY to hard and there were no ekstra pillows. This made for some rough nights - shame, but something that can easily be improved

    Location is great and the room was clean.

    Stayed in December 2024

  • Reviewed: 2 December 2024

    10
    Minimal space with great location
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing in particular. However, I’m sure like most places, a cleaning fee is usually included in the full price of the stay charged. For this reason I feel as though property owners should not be asking us to throw away our own garbage (into the outside bin). I have never not kept the place tidy where I’ve stayed but if I’m expected to do additional chores that take little to no time for the owner then I’d expect some kind of discount. Am I also the maid? While guests should be expected to try and be as tidy as possible we should not be expected to act as the stand-in cleaning service and possibly be charged extra only because we haven’t taken our small amount of garbage to the bin outside.

    The location was great. Very close to the Marunouchi Metro line. It’s basically a small apartment but it has everything you need.

    Stayed in December 2024

  • Reviewed: 23 October 2024

    9.0
    Really enjoyed the space and comfort. Thank you.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We arrived at night and had difficulty finding the mailbox but I’m sure it would be easier in the daylight.

    The location, the cleanliness, the possibility to cook a simple meal.

    Stayed in October 2024

  • Reviewed: 28 August 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 21 nights
    • Submitted via mobile

    Easy walking distance to everything I needed, friendly staff

    Stayed in August 2024

  • Reviewed: 21 August 2024

    1.0
    Deceiving and Falsely Represented Hotel Images
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 9 nights

    The picture of the hotel listed on the booking website is deceiving, falsely represented, and fraudulent. The furniture, arrangement, and interior was completely different from what was listed on the booking website. I attached a photo of just a couple of the drastic differences. As you can tell, the furniture is completely different from the photos while the bed arrangement is different than the images. When we entered our room, we were completely shocked with the drastic difference between the photos listed on the website and the actual experience that we saw. While this is a minor issue compared to the drastic difference in terms of the interior, there were also many holes and issues with the floor and walls. We requested a refund of the hotel due to the deceiving differences from the images to actuality, however booking.com told me that the hotel owners refused to give the refund. Rather than giving a reason for the refund of the hotel from the owners, the owner refused to give a refund. We currently have not received a refund from the owners and had to book another hotel due to the horrible experience that I received. I have been a customer of booking for many years and this is the first time I have experienced a completely different experience from the images and the actuality. I am truly disappointed in the owner's response and his action to them. Hopefully none of the future customers will have to experience this, but I have forwarded the images to booking.com evaluation team and they mentioned they will be evaluating the hotel again. Note that the front desk does have a message saying that the staff is in another room helping another customer, but just a fair warning this is not true as there is no staff on site. We even called them through LINE and phone however none of the staff picked up. If you are looking for a easy experience while traveling, I would not recommend this hotel at all.

    Stayed in August 2024

  • Reviewed: 19 July 2024

    9.0
    Great option for a short-term stay in Tokyo.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    Very easy check-in process, bigger than I expected, loads of amenities. Very quiet, considering it's in a busy part of the city.

    Stayed in July 2024

  • Reviewed: 8 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It will be perfect if there are some teabags or coffee packs provided.

    The bathroom is great with technology facilities. The staff responded fast to my email enquiry. Easy steps for checking in and out.

    Stayed in July 2024

  • Reviewed: 26 June 2024

    5.0
    we had to use our silk sleeping bags.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    furniture was a little trashy, (couch and shower)

    there was possibility of cooking but we die not use it

    Stayed in June 2024

  • Reviewed: 13 June 2024

    1.0
    Horrible
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not safe

    My stuffs were stolen

    Stayed in June 2024

  • Reviewed: 6 June 2024

    10
    Perfect for a Tokyo stay!
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night

    Nothing!

    Lovely apartment, we ended up booking an extra night and would definitely book again if we're lucky enough to be back in Tokyo!

    Stayed in May 2024

  • Reviewed: 5 June 2024

    9.0
    Fantastic location
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Location was great. The flat was very comfortable and big. Bathroom was big too

    Stayed in June 2024

  • Reviewed: 24 May 2024

    1.0
    Shocking experience at Hotel Shu Tokyo. How can booking.com sell such "hotel" rooms
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    1) Very dirty room. Seems that it has not been cleaned since very long. Many hair/s in the bedroom. Disgusting 2) No staff at all to help guests. You take your key in a locker and put it back when you check out 3) The "hotel" is very far from the metro 4) You need to check out by 10:00 am latest, otherwise, they informed they would charge for each additional hour you stay 5) You need to clean your room yourself and dispose of the garbage everyday

    It was a quiet place. That's all

    Stayed in May 2024

  • Reviewed: 30 April 2024

    10
    Quiet room's, but still close enough to the hustle and bustle.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    location was perfect, although you were close to everything it was nice and quiet. Rooms clean and tidy.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    4.0
    Nice room, bad bed, strict checkout time.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was totally uncomfortable and I’m able to sleep in every place. I woke up like 10 times during the night. Pillows were too thin too. Been in a lot of hotels and checkout time is usually given with some room. Here I had a lady screaming at me at 10:10.

    The room is big with a little kitchen and a nice bathroom. The self checkin was very nice.

    Stayed in April 2024

  • Reviewed: 20 March 2024

    1.0
    Very poor
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Disgusting.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    5.0
    Uncomfortable bed
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed didn't have a mattress topper, so we slept directly on the springs. Not comfy at all.

    Spacious room

    Stayed in March 2024

  • Reviewed: 9 March 2024

    1.0
    The appartement was really dirty and had not been cleaned for a long time.
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    It was really dirty. The room had not been cleaned for a long time. The toilet was dirty, the bed smelled unfresh, everything was really dusty and even the ventilation was covered in dust. The floor was dirty aswel. The hotel also didn’t want to provide any help or refund the already paid money. Please don’t go here.

    Nothing. It was really dirty and the hotel did nothing about it. Please don’t go here.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    The location and cleanliness.

    Stayed in February 2024

  • Reviewed: 1 February 2024

    10
    Great location with an easy check in, clean room and good facilities.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights

    Amazing location, with an easy check in system. Very accessible to the local interests such as Shinjuku's main area as well as the most amazing grocery store "York Foods" right next to it. Definitely check it out if you stay here it was 100% the best supermarket I visited during my 3 week trip!

    Stayed in January 2024

  • Reviewed: 16 January 2024

    9.0
    Location and internal laundry were appreciated
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 8 nights

    Centrally located to Shinjuku Gyoenmae station (about a 600 metre walk)- exit/entrance 2. NB: Entrance /Exit 3 has the lift if you have luggage. Not much further along the same no.2 platform. There is a grocery store around the corner- York Foods. The grocery store has all your needs and is reasonably priced in which if you have had a big day out, grab some sushi and head back to your room. As far as hotel rooms, they are normally quite small, however this is like a little apartment- enough storage space, hanging space and a washing machine and drying facility in the bathroom. A great place to stay when you are out and about all day. Easy to make your own breakfast in the kitchenette, having a bit of space is excellent. Clean, has all the basics done well. After all, nobody goes to Tokyo to stay in their room.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location was great, I liked easy check in process— contactless

    Stayed in January 2024

  • Reviewed: 8 December 2023

    10
    Nice and well equipment apartment
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    -

    Easy self-check-in Good Location

    Stayed in November 2023

  • Reviewed: 11 November 2023

    9.0
    I couldn't have asked for more at this price, it was my first visit to Japan & the location was good
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights

    I was confronted by an angry staff member who demanded to look at my key, maybe she thought I hadn't checked out in time for 10am even though I was staying another day - I didn't appreciate my day starting like that.

    The facilities in the room available were decent. Location turned out to be ideal. It's a great space for solo travellers and couples. The bathroom was great.

    Stayed in November 2023

  • Reviewed: 8 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    We liked the location , everything was as described and clean

    Stayed in November 2023

  • Reviewed: 16 October 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Not a lot of space, but that was expected

    Very easy to check in. Rooms were very clean

    Stayed in October 2023

Showing 76 – 100

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