Ojijo Road, Parklands, 01000 Nairobi, Kenya
#162 of 214 hotels in Nairobi
Guests' ChoiceBased on 38 hotel reviews
6.5Cleanliness
7.6
Comfort
7.3
Location
8.4
Facilities
6.9
Staff
8.1
Value for money
7.2
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 12 April 2025
Nicholas
ZambiaThe absence of air-conditioning units and bar fridges in the standard rooms, coupled with significant plumbing issues in the shower that resulted in leakages after every use, are notable drawbacks. These three challenges are significant and need to be addressed if the hotel wishes to attract and retain guests. Additionally, while not necessarily a deal-breaker, the lack of gym and spa facilities may be worth noting for potential visitors who value these amenities.
The hotel boasts very pleasant and lovely staff who enhance the overall experience. The restaurant serves amazing food, complemented by a well-stocked bar that caters to diverse tastes. Guests will appreciate the clean environment, reliable Wi-Fi, and the hotel's convenient and central location, making it an ideal choice for short business or leisure stays. However, the hotel does have significant drawbacks such as the absence of aircons and bar fridges in rooms, and major plumbing problems with the showers that if left unaddressed, override the positive aspects.
Stayed in March 2025
Reviewed: 23 March 2025
Given
ZambiaNo aircon and no bar fridge for the rooms , for the price paid per night these would have been good facilities.
The property was located within close proximity of a shopping mall.
Stayed in March 2025
Reviewed: 15 December 2023
Alex
Kenyasmall rooms, bed is wall to wall, no table /chair
breakfast was good
Stayed in December 2023
Reviewed: 12 December 2023
Nicholas
UgandaNone
Breakfast
Stayed in November 2023
Reviewed: 6 December 2023
Geraldo
Mozambiqueincrease TV Channels
No Breakfast
Stayed in December 2023
Reviewed: 20 August 2023
Calvin
KenyaBlood stained (dry) towel. The TV display quality is very poor, definitely not HD. And it only displays free to air channels, which aren't any good.
The staff is really good and helpful. The hotel is situated at an excellent location, close to the city centre and places worth visiting for a little fun. The room was very clean. Generally worth the fee.
Stayed in August 2023
Reviewed: 1 September 2022
James
UgandaThe internet was unstable
The room was spacious and clean. The breakfast was good and served on time.
Stayed in August 2022
Reviewed: 28 July 2022
Peter
CanadaBreakfast didn't have a lot of choices
Comfortable standard room
Stayed in July 2022
Reviewed: 16 July 2022
Abraham
TanzaniaLocation
Convenient place
Stayed in July 2022
Reviewed: 2 April 2025
Omar
United KingdomNice hotel and great customer service from reception ❤️👍
Stayed in April 2025
Reviewed: 19 December 2024
Kimani
KenyaThe staff Odilia lacks people skills, courtesy and is RUDE in her response to queries The room had no water in the bathroom and I had to wait for 30 minutes to get a different room to shower in. The bathroom lock was defective and it locked up-I could not access the toilet in the night. Thus was resolved past 8am.
location
Stayed in December 2024
Reviewed: 11 December 2024
Amanda
SwedenThe hotel was overpriced but it was a good hotel in a nice neighborhood. But I think it's poor rating is only due to it being slightly overpriced.
I was hestitant due to the poor rating of this hotel but it was much better than expected. The water in the shower was somewhat cold and the room somewhat small but it was a nice and clean room and in a good neighborhood.
Stayed in December 2024
Reviewed: 12 December 2023
Salah
LebanonStaff was nice
Stayed in December 2023
Reviewed: 1 December 2023
Rajput
KenyaBookings putting wrong prices then when you reach there the prices are higher
Nothing
Stayed in November 2023
Reviewed: 23 November 2023
Dorothy
UgandaAm very disappointed in the kind of house keeping that you offer, booked in advance, on arrival am given a room that has broken bathroom doors, torn bedsheets, extremely dirty bedsheets, basically am very disappointed and no one cares. I literally speny a night seated since the front desk is not operational to get me clean bedsheets.
Stayed in November 2023
Reviewed: 28 October 2023
Isaac
UgandaGood location and staff
Stayed in October 2023
Reviewed: 26 February 2025
Grace
KenyaThere are no comments available for this review
Stayed in February 2025
Reviewed: 19 January 2025
Francesca
ItalyThere are no comments available for this review
Stayed in January 2025
Reviewed: 8 January 2025
Rose
KenyaThere are no comments available for this review
Stayed in December 2024
Reviewed: 24 December 2024
Grace
KenyaThere are no comments available for this review
Stayed in December 2024
Reviewed: 7 December 2024
Jolly
EthiopiaThere are no comments available for this review
Stayed in December 2024
Reviewed: 10 February 2024
Wambua
KenyaThere are no comments available for this review
Stayed in December 2023
Reviewed: 26 January 2024
Richard
GermanyThere are no comments available for this review
Stayed in December 2023
Reviewed: 22 December 2023
Chinguwo
KenyaThere are no comments available for this review
Stayed in December 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content