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Reviews of Red Ruby Hotel 3 stars

Ojijo Road, Parklands, 01000 Nairobi, Kenya

#162 of 214 hotels in Nairobi

Guests' Choice

Review score

Based on 38 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.3

  • Location

    8.4

  • Facilities

    6.9

  • Staff

    8.1

  • Value for money

    7.2

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 12 April 2025

    5.0
    Amazing staff, food, location but no AC, no bar fridge, no gym and plumbing problems
    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 13 nights

    The absence of air-conditioning units and bar fridges in the standard rooms, coupled with significant plumbing issues in the shower that resulted in leakages after every use, are notable drawbacks. These three challenges are significant and need to be addressed if the hotel wishes to attract and retain guests. Additionally, while not necessarily a deal-breaker, the lack of gym and spa facilities may be worth noting for potential visitors who value these amenities.

    The hotel boasts very pleasant and lovely staff who enhance the overall experience. The restaurant serves amazing food, complemented by a well-stocked bar that caters to diverse tastes. Guests will appreciate the clean environment, reliable Wi-Fi, and the hotel's convenient and central location, making it an ideal choice for short business or leisure stays. However, the hotel does have significant drawbacks such as the absence of aircons and bar fridges in rooms, and major plumbing problems with the showers that if left unaddressed, override the positive aspects.

    Stayed in March 2025

  • Reviewed: 23 March 2025

    7.0
    Comfortable
    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 13 nights
    • Submitted via mobile

    No aircon and no bar fridge for the rooms , for the price paid per night these would have been good facilities.

    The property was located within close proximity of a shopping mall.

    Stayed in March 2025

  • Reviewed: 15 December 2023

    7.0
    staff talk and laugh lodly in the middle of the night, my stay was very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    small rooms, bed is wall to wall, no table /chair

    breakfast was good

    Stayed in December 2023

  • Reviewed: 12 December 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    None

    Breakfast

    Stayed in November 2023

  • Reviewed: 6 December 2023

    8.0
    Was good experience
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 13 nights

    increase TV Channels

    No Breakfast

    Stayed in December 2023

  • Reviewed: 20 August 2023

    6.0
    All good but a blood stained towel
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Blood stained (dry) towel. The TV display quality is very poor, definitely not HD. And it only displays free to air channels, which aren't any good.

    The staff is really good and helpful. The hotel is situated at an excellent location, close to the city centre and places worth visiting for a little fun. The room was very clean. Generally worth the fee.

    Stayed in August 2023

  • Reviewed: 1 September 2022

    7.0
    Comfortable and convenient
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 8 nights

    The internet was unstable

    The room was spacious and clean. The breakfast was good and served on time.

    Stayed in August 2022

  • Reviewed: 28 July 2022

    8.0
    Relaxing in Westlands
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast didn't have a lot of choices

    Comfortable standard room

    Stayed in July 2022

  • Reviewed: 16 July 2022

    8.0
    Good
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Convenient place

    Stayed in July 2022

  • Reviewed: 2 April 2025

    10
    Exceptional
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice hotel and great customer service from reception ❤️👍

    Stayed in April 2025

  • Reviewed: 19 December 2024

    1.0
    Complaint
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff Odilia lacks people skills, courtesy and is RUDE in her response to queries The room had no water in the bathroom and I had to wait for 30 minutes to get a different room to shower in. The bathroom lock was defective and it locked up-I could not access the toilet in the night. Thus was resolved past 8am.

    location

    Stayed in December 2024

  • Reviewed: 11 December 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel was overpriced but it was a good hotel in a nice neighborhood. But I think it's poor rating is only due to it being slightly overpriced.

    I was hestitant due to the poor rating of this hotel but it was much better than expected. The water in the shower was somewhat cold and the room somewhat small but it was a nice and clean room and in a good neighborhood.

    Stayed in December 2024

  • Reviewed: 12 December 2023

    1.0
    Bad, poor, uncomfortable
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 8 nights
    • Submitted via mobile

    Staff was nice

    Stayed in December 2023

  • Reviewed: 1 December 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bookings putting wrong prices then when you reach there the prices are higher

    Nothing

    Stayed in November 2023

  • Reviewed: 23 November 2023

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Am very disappointed in the kind of house keeping that you offer, booked in advance, on arrival am given a room that has broken bathroom doors, torn bedsheets, extremely dirty bedsheets, basically am very disappointed and no one cares. I literally speny a night seated since the front desk is not operational to get me clean bedsheets.

    Stayed in November 2023

  • Reviewed: 28 October 2023

    9.0
    It was a wonderful stay
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Good location and staff

    Stayed in October 2023

  • Reviewed: 26 February 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: 19 January 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2025

  • Reviewed: 8 January 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: 24 December 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: 7 December 2024

    8.0
    Very good
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: 10 February 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: 26 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: 22 December 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2023

Showing 1 – 25

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