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Reviews of Bay Gardens Marina Haven 3 stars

Rodney Bay, 0000 Gros Islet, Saint Lucia

#51 of 71 hotels in Gros Islet

Guests' Choice

Review score

Based on 91 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    8.2

  • Facilities

    7.2

  • Staff

    8.2

  • Value for money

    7.3

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 30 June 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Room Double
    • Stayed 2 nights
    • Submitted via mobile

    Quality of the room was comfortable but a bit dated

    Great location (if you have a car) with decent breakfast and good. Size pool. Good value for money

    Stayed in June 2025

  • Reviewed: 21 April 2025

    8.0
    The experience exceeded my expectations in many respects.
    • Leisure trip
    • Family with young children
    • Superior Room Double
    • Stayed 13 nights
    • Submitted via mobile

    The view of the Marina was amazing and the option to access the room from the front or back door was great.

    Stayed in March 2025

  • Reviewed: 10 February 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room Double
    • Stayed 4 nights
    • Submitted via mobile

    Friendly ….

    Stayed in February 2025

  • Reviewed: 18 January 2025

    7.0
    Don’t expect any level of customer service here
    • Leisure trip
    • Solo traveller
    • Superior Room Double
    • Stayed 2 nights
    • Submitted via mobile

    Very poor communication I left some items in my room by mistake. I contacted the hotel 3 times by email, no reply. I went to the hotel reception approx 10 days after my stay and spoke to a receptionist who told me she would look into it and contact me. Superise suprise she did not! Poor!

    Good location for the marina

    Stayed in December 2024

  • Reviewed: 18 November 2024

    6.0
    Really warm and pleasant stay, Arnold is a star! Who bent over to help us. Kaydene was great!
    • Leisure trip
    • Group
    • Superior Room Double
    • Stayed 7 nights

    When making a request it would always take forever. Having to ask 2/3 times for new hand towels or ice for example. Small things

    Breakfast was always really nice and pleasant, just an old fashioned space though and needs new decor. Location perfect.

    Stayed in November 2024

  • Reviewed: 7 June 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Superior Room Double
    • Stayed 6 nights
    • Submitted via mobile

    Furniture showed wear and tear.

    This good property. Staff was friendly, helpful. and responsive. Food was pretty good. The rooms Need some upgrading.

    Stayed in June 2024

  • Reviewed: 8 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Room King
    • Stayed 6 nights
    • Submitted via mobile

    The staff was amazing! Especially, Debra. Due to some minor cosmetic issues, she ensured everything was sorted for me to have an enjoyable stay.

    Stayed in May 2024

  • Reviewed: 13 April 2024

    6.0
    VERY NICE PLACE TO STAY IF YOU GO TO SLEEP AFTER 11 PM
    • Business trip
    • Solo traveller
    • Superior Room King
    • Stayed 2 nights

    VERY LOUD MUSIC UNTIL LATE HOURS MAKING IT IMPOSSIBLE TO SLEEP UNTIL THEY STOP

    this is great place for the money, the staff is very nice and rooms are good .THE BIG PROBLEM FOR ME IS THAT THEY HAVE VERY LOUD MUSIC PLAYING BY THE POOL BAR UNTIL LATE HOURS MAKING IT HARD TO SLEEP.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    7.0
    Pleasant
    • Business trip
    • Group
    • Superior Room Double
    • Stayed 6 nights
    • Submitted via mobile

    Maintenance needs great improvement. A/c did not work.

    Front office staff members were very helpful pleasant accommodating. Location was convenient

    Stayed in March 2024

  • Reviewed: 5 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Room Double
    • Stayed 1 night
    • Submitted via mobile

    Room and linen

    Breakfast was nice

    Stayed in February 2024

  • Reviewed: 1 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Room Double
    • Stayed 6 nights

    Perhaps the decor could have been more modern

    Food was amazing, and the staff really nice, lovely spa

    Stayed in February 2024

  • Reviewed: 1 February 2024

    6.0
    It was ok. Not wow
    • Leisure trip
    • Couple
    • Superior Room King
    • Stayed 1 night
    • Submitted via mobile

    The birthday decorations that was requested

    Breakfast wasn't too bad

    Stayed in January 2024

  • Reviewed: 31 January 2024

    8.0
    Great location to stay for the Friday street party
    • Leisure trip
    • Couple
    • Superior Room King
    • Stayed 1 night
    • Submitted via mobile

    Older and a bit dated

    Great location

    Stayed in January 2024

  • Reviewed: 24 August 2023

    8.0
    We had a cancelled airport transfer and then flight and the reception staff (especially Oneika) were super helpful in he
    • Leisure trip
    • Group
    • Superior Room Double
    • Stayed 3 nights
    • Submitted via mobile

    Bathrooms are a little outdated Breakfast service could be faster as we had to wait for chairs available and for food to be refreshed

    Super friendly reception staff Good design and pool area Great service with the shuttle to the sister hotels

    Stayed in August 2023

  • Reviewed: 11 July 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Room Double
    • Stayed 7 nights

    Cats

    Stayed in June 2023

  • Reviewed: 11 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room Double
    • Stayed 1 night
    • Submitted via mobile

    The treatment of one of the guys at the bar.

    The rooms was amazing.

    Stayed in April 2023

  • Reviewed: 10 March 2023

    7.0
    Good value for money and will recommend others.
    • Leisure trip
    • People with friends
    • Superior Room Double
    • Stayed 3 nights
    • Submitted via mobile

    There was some weird sound coming from ceiling after every 10 minutes .It sounded like plastic bottle being squeezed.

    Location is good and the shuttle service provided by the hotel is free of charge to few locations. Staff was friendly and helpful.

    Stayed in March 2023

  • Reviewed: 22 February 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Room Double
    • Stayed 9 nights
    • Submitted via mobile

    Hotel has no elevator, I was on the 3rd floor...had to carry my bags down to lobby.No one called to ask if we needed assistance.

    More options needed for breakfast...

    Stayed in February 2023

  • Reviewed: 13 December 2022

    8.0
    great location. eat in the marina!
    • Leisure trip
    • Couple
    • Superior Room King
    • Stayed 3 nights
    • Submitted via mobile

    Over EC$100 for one main and a beer in the restaurant felt excessive

    great location by the marina and the staff were all very friendly

    Stayed in December 2022

  • Reviewed: 26 October 2022

    8.0
    We were there for only one night so there is not much to comment about. The staff very friendly
    • Leisure trip
    • Couple
    • Superior Room King
    • Stayed 1 night
    • Submitted via mobile

    Comfort of the room

    Stayed in October 2022

  • Reviewed: 15 September 2022

    8.0
    Very good value for money, amazing shuttle to the Reduit Beack with access to the beach facilities.
    • Leisure trip
    • Couple
    • Superior Room King
    • Stayed 2 nights

    Everything was good, but it was a miscommunication when I asked to book a taxi for another hotel. Friendly staff have told me the incorrect price, so that a taxi driver had to come in and asked for more money because it was a late evening. It happened right before the trip, and actually asked for pre-payment because he didn't trust us about payment. I can totally understand why the cost can increase at night, there's nothing wrong with that. But I expected more attention to such details from the reception while booking, so that you can understand the total price prior to making a deal with the driver. Obviously the driver was unhappy too, but I can't tell if it was his fault or not, because I haven't spoken to him directly, I had asked the reception desk to help. The reception desk was very friendly, I enjoyed communication with them, but they didn't sort the issue with the driver, they didn't offer another taxi with the initial price we agreed on (and haven't even make an attempt to do so), and they didn't want to persuade the driver to agree on the inital price. So we were forcefully put into the uncomfortable situation with the driver, who was blaming us for a mistake, while we were blaming him. I expected more involvement from the reception desk to resolve the conflict, while they stepped away from it. Not a big deal of course, but there's a definitely a room for improvement.

    The most important thing is the location close to the Marina and Bay area, so you can have access to all the restourants on foot. Another very important thing is that they provide a free shuttle bus to the Reduit Beach which runs for the whole day every hour, which is awesome.

    Stayed in September 2022

  • Reviewed: 2 March 2025

    1.0
    Too many problems with FD. They didn’t read my email that we were arriving late and gave away our room letting us waitin
    • Business trip
    • People with friends
    • Superior Room Double
    • Stayed 4 nights
    • Submitted via mobile

    Staff

    Pool

    Stayed in February 2025

  • Reviewed: 25 January 2025

    1.0
    I would not stay at this property again. I was not accommodated for at their sister Hotel either at the bay Gardens reso
    • Leisure trip
    • Couple
    • Superior Room Double
    • Stayed 10 nights
    • Submitted via mobile

    Send the moment I stepped into my room. I was shocked to see how much it didn’t look like the images on Booking.com. Some of the furniture was broken and very outdated. None of it matched which gave you a feeling of untidiness. The balcony door was broken and leaky And due to there being no cover was completely drenched, especially with the tropical weather so could not leave anything out on the balcony and was too small to even sit on. The bedsheets on arrival and those that covered the bed were dirty and mouldy. The bathroom had a small window that would not close and again was dirty and could see the bugs on the outside. The shower curtain was full of mould and the shower curtain still was rusty and damaged. The drain cover was dangerous with screws raised and sharp edges. The main negative was that it was on a roadside and so noisy in the evening so could not get a decent night sleep. I only remained there on the evening on arrival and then had to leave because I was so disgusted with the property.

    There was not much to like about the property. The images did not represent what was shown of the property online.

    Stayed in December 2024

  • Reviewed: 20 January 2025

    9.0
    Comfortable and friendly
    • Leisure trip
    • Couple
    • Superior Room King
    • Stayed 2 nights
    • Submitted via mobile

    Some nights the restaurant didn’t seem to have vegetarian options (although they might have been able to prepare something if we’d asked)

    Close to the Marina. Restaurant had good service and food

    Stayed in January 2025

Showing 1 – 25

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