The clearness / no one answers reception / breakfast only served at 8:30/ no tissue box no toilettes / no water or kettle

Stayed in May 2025

This place is very tired and needs a refurbishment. We arrived at 5 pm, and many people were waiting for a room to be checked into. They did not have enough housekeeping staff. We only had to wait about 20-25 minutes, but it was a bit annoying after a long drive. Inside the unit, which was a 2 bedroom, it did not feel like the photos. I think those were taken years ago when the property was new. It was the most expensive place we stayed in Morocco over a few weeks and ranked our second to least favorite. So, it wasn’t worth the cost. That being said, Ifrane was lovely and I am still glad we went for a night.

The grounds of the property were lovely. The beds were pretty comfortable.

Stayed in May 2025

I am going to seek a refund but have been busy and have not done that yet. The property was not good although generally all of the people were so kind and courteous in true Moroccan style. They cannot be held accountable when their property is so poorly run. Basically a) the food was not properly maintained and b) there was no power in our room for the majority of our stay.

I am going to seek a refund but have been busy and have not done that yet. The property was not good although generally all of the people were so kind and courteous in true Moroccan style. They cannot be held accountable when their property is so poorly run. Basically a) the food was not properly maintained and b) there was no power in our room for the majority of our stay.

Stayed in April 2025

I arrived at the hotel at 5:30 PM, and when entering the room, I discovered that the air conditioner was not working. I waited a long time until the technician arrived. After that, he asked if he could clean the AC filter in the room’s bathroom and use the chair. After he left, the AC still wasn’t working. We also asked for the AC remote, and I’m still waiting for it. Additionally, we called to request bathroom cleaning after it was used to clean the AC filter, but no one has come, but they send us a tissue rolls 2 times instead. It has now been three and a half hours in this situation — the air conditioner is not working, and the bathroom is dirty (due to the AC cleaning). For your information, I have contacted the hotel’s customer service more than 10 times and each time they take too long to take the call, some times they don't even answer. The day was over with these issues and couldn't do anything in this day. There is no safe box and water bottle in the room.

Style from outside only

Stayed in April 2025

Interior maintenance probably hasn’t happened since it was built. Looks shiny on photos but very worn out in reality. As other reviews mentioned, we had to walk back to the reception to ask for towels. We had nothing stocked in the room. But for €100 it was still worth it to have a comfortable sofa to hang out in and luckily our neighbors were not too loud but we could hear them for sure. Beds were “Moroccan style” firm. Pool area outside the apartments are under construction (april 2025) so expect noises from that.

Very easy to park. We didn’t realize that we booked an actual apartment that was on the other side of the road but it was easy to drive over with the car. Very well maintained outside, walkways, flowers and the little playground. Bonus points for having a few cats hanging around for some pets. Worth the price we paid.

Stayed in April 2025

Sliding doors to the outside did not lock. Was reported to reception, action was taken but not announced beforehand which made somebody opening the front door while in bed. Nothing severe, but point of attention to improve communication I would say.

Big and comfortable appartment with all you need for your stay.

Stayed in April 2025

No indoor gym.

Beautiful city, beautiful location. The pictures of the hotel don’t lie.

Stayed in April 2025

It was very dirty. The covers were very stinky and the aprt was not clean. The sofa was very very dirty. I had bad experience and was surprised by the misbehavior of the lady responsible for cleaning the rooms I was waiting for more than an hour to get the key because the room wasn't ready.

Stayed in April 2025

Room service wasn't made available, Tea kettle wasn't available, room AC was moderately operational etc..

Hôtel staff was really extraordinary. Especially Ms Majda at the reception. The restaurant stewards were equally serviable.. I faced No problem at all for us asha non Muslim community when we asked for buffet or breakfast during Holy Ramadan. Taxi service immediately available once informed at the reception.

Stayed in March 2025

Washroom was not clean , Heater was not working . Technician came and repair then again it went off

Location

Stayed in March 2025

Très propre

Stayed in February 2025

The staff were indifferent and unhelpful, often causing unnecessary noise themselves. When I reported an issue with the bathroom, they assured me someone would fix it, but no one ever showed up. Overall, poor service and a lack of attentiveness made for a frustrating stay

The location, city and weather

Stayed in February 2025

The room was super cold

The outside view

Stayed in February 2025

Be careful. They will charge you without permission

Nothing

Stayed in February 2025

The AC in the room was not working we requested assistance technician come but still we spent the night in cold, In the morning the water in the bathroom was cold we couldn’t had our shower

The hotel is nice, staff is friendly

Stayed in February 2025

The price is to high

Everything

Stayed in February 2025

1 hour for check in! this is not professionel at all also you need to keep 100€ in the reception in case something was damaged in the room after that they give it back in check out . we waited 1hr for the personel to come check the room before we enter it and before we quit .

clean and peacefull place

Stayed in February 2025

Poor maintenance and poor staff response.

good property but not maintained

Stayed in December 2024

All like shit

All like shiiit ( des arnaqueurs)

Stayed in December 2024

ASKING FOR BLANKET IN THE EXTREME COLD WEATHER WASN'T FAIR AT ALL , IT SUPPOSED TO BE MUTUAL UNDERSTOOD , BUT THE STAFF REFUSES TO GIVE A SINGLE PEICE OF BLANKET

Stayed in December 2024

Not clean att all. The sanitary ware were broken. They refuse to provide extra towels. The staff were rude. Overall, it was a very bad stay. Stains of the blankets.40 mins to check in.

Nothing

Stayed in December 2024

The property is not clean The room was dirty The curtain was broke and hasn’t been fixed even if we informed the front office who sent the engineering staff who noticed it and said that someone will come back to fix it the day after but nothing was done.

Staff welcoming

Stayed in December 2024

No water in the rooms and unprofessional staff

Under my expectations

Stayed in December 2024

The ac were not working , the receptionist and the staff are unprofessional the door for the ground floor balcony was not working there’s no lock which is unsafe and not secure for any body also who have kids they could be drawn in the pool easily since its facing to the pool side and unsafe for our precious staff and belongings . I feel so sorry they couldn’t upgrade the room even we were able to pay extra. The staff in the reception needs to be more courteous to guest or no body will visit that hotel anymore i regret deeply that i have booked there .

They said they don’t put water or coffee in the rooms who ever needs water he need to buy that was very weird.

Stayed in December 2024

The smoke from the fireplace was coming out a lot -we had to open all doors

Stayed in November 2024