Room had no soap or shampoo, no glass to drink the tap water from, let alone a complimentary water bottle. Strange noise at night woke me up and I couldn't go back to sleep. Thermostat decides to turn the room into a sauna. Window blinds don't block the sun so I couldn't get more than 4 hours of sleep. Way too expensive for what it is. Bed felt empty in the middle causing me back pain.

Room is relatively clean

Stayed in March 2023

The rooms are clean and soo comfortable The staff members are very nice and helpful. Really live my stay 😄😄

Stayed in February 2023

the rooms are so comfortable, the staff members are so nice and helpful I really lived my stay 😃😃

Stayed in March 2023

staff

good location and clean

Stayed in March 2023

The Stuff are so impolite !! I don't recommend this hotel at all !.

Stayed in February 2023

nothing

everything

Stayed in February 2023

first of all the stuff are the worst stuff ever specially Sukaina in the reception was disrespectful . they charge me full charge for the breakfast and it was most of the food empty and they didn’t refilled they removed everything while we were eating!!! they don’t provide tissues for the room . check in taking long time.

it was cozy I like the heating system ,they have a nice view and good location

Stayed in February 2023

cleanliness and reception

nothing

Stayed in February 2023

staff unprofessional

Stayed in December 2022

I didn't like the fact that we were met at 3 am with requests to fill up the forms... Then, a guy came to the room in order to count how many plates/spoons we had... our experience was very frustrating.

Stayed in October 2022

There are no double bed rooms with a balcony

Excellently and clean cozy hotel, heating was working well and beds are comfortable.

Stayed in November 2022

Bad welcoming experience, staffs were rude with my 70 years old father. I was ask to pay additional 1000 MAD as a warranty for the apartment materials which is my first experience when going to an appart-hotel (not sure if this normal). Only when we got to the appartement at 11PM, the staff turned on the refrigerator and the air conditioner (Member of the family having a diabetic disease and need to put urgently insuline on the fridge, the fridge took more than 3 hours to get cold + 5°C in Ifrane and the apartment was so cold), besides two of the air conditioning were not working which required to ask the reception to send a technician to fix them. Only one remote control for 3 Televisions, and only one for 3 air conditioning which seems anormal for 4 people in the same apartment. Since the heating was not working, and we were relaying only on the air conditioning in the rooms and living room, the bathrooms were so cold that it’s impossible to take a shower, when a member of family ventured to take a shower, their was a flood all over the bathroom, because the short comings seepage mechanism, we started sweeping the floor and tacking out water to the balcony, we noticed how the floor was dirty, water come out very dark, and they were plenty of hairs all over the place (floortile are black: enable to see the dusts in the beginning). The AC noise was so annoying, enable to turn it off because of the cold weather. No soap/ shampoo in bathrooms. No dish soap/ detergents or microfiber cloth. No coffee maker or electric kettle and non electric kettle. on the day of checkout, I got out of the apartment at 11AM when I got back the card to enter was blocked and enable to open the door anymore.

The apartment style is very cozy and beautiful, The beds are super comfy. The restaurant is good, meals not very expensive.

Stayed in November 2022

Nothing everything was amazing

Everything about the hotel is outstanding service outstanding the room is very outstanding the cleanness is amazing, staff service is amazing in the restaurant the front desk and also the security, a view from the balcony is pretty nice.. if you're looking for a quiet nice place to stay this is the place, 5 minutes to the center of the city and also the tourist attractions.

Stayed in December 2022

Except the breakfast's service, and there was a light projector in the outside that projected on the rooms during the night

Everything

Stayed in October 2022

Nothing

The property is beautiful, comfy and well secured

Stayed in October 2022

we had no soap or shampoo, not even for the toilet. when we asked the staff they said they are out of soap. extremely disappointing.

nice apt but not in best of shape, like the doors to the garden which was very hard to use and lock.

Stayed in October 2022

There is no option to pay directly from booking. It’s better to bring cash with you.

Very comfortable and clean place, the AppartHotel is really big and has a very nice view, restaurant menu is good and cheap in terms of prices.

Stayed in October 2022

We were 3 people. We didn't get sheets for the 3rd on or even a pillow, which he had to take from the main room. The lock for the outside was broke, which caused that we couldn't lock the door and one of us slept with the cat that some how came in!! The dishes in the apartment were dirty. They don't have a jym which they say there is. Definitely terrible and disappointing experience.

Stayed in September 2022

comfortable, clean, helpful

Stayed in September 2022

house keeping and service a

normal

Stayed in September 2022

Bad reception, we spent more than an hour for check-in, The floor is very dirty,

The swimming pool view is good, Calm and quiet,

Stayed in September 2022

Poor service, Couldn’t sleep all night Not as advertised and they told me they understand this but still no appropriate apology

Stayed in June 2022

Yazid was in reception he is so kind helpful great customer service

Stayed in January 2025

The apartment was very dirty stains on the bed sheets, had to call someone to clean the room after we checked in. The person upfront was very rude, they require a cash deposit of 1000 MD as they claim that a credit card deposit will be non refundable as they have problems in the system. The property is nice but they have to hire a different management as the current management is not able to handle simple customer service transactions.

the property was located in a nice area

Stayed in January 2023

There are no comments available for this review

Stayed in June 2025