n/a

service was good and it is one of the few hotels that allow pets

Stayed in January 2023

A few small things: 1 The executive lounge did not have a dressing mirror which my wife was very angry about. 2. The bathroom door had a door stopper which was in a very inconvenient position behind the door but in front of the toilet and we hurt ourselves many times when trying to use the bathroom. 3. The business class room is in the new wing but everything happens in the old wing. Not that far away but a bit of an inconvenience.

The location was great. The staff was great and overall the hotel was great. The staff were always friendly and the breakfast staff were impeccable. My kids loved the heated pool. I would recommend this hotel if you can look past the small problems.

Stayed in December 2022

Mixed communication from staff on what excursion for camel ride was available in reality wasn’t possible and not at same price. Had to meet at 8am to book lady had no idea what excursion I had been advised. Bed sheets not ready for sofa bed I had emailed about before booking to confirm encase I need to cancel. Deposit safe not working Had to eventually go to management to get a breakfast take away for 2:30am. After 4 staff said I need room service and pay more even though already paying more for breakfast. Was very nice in the end. I feel it took constant effort to get basics organised

the swimming pool, steam room, spa and breakfast buffet

Stayed in December 2022

was clean

Stayed in December 2022

staff is not prepared

confortable

Stayed in December 2022

not much christmas offerings

Clean rooms, friendly and accommodating staff

Stayed in December 2022

Old, backdated and worn out Gym equipment that are in need of renovation not now but maybe 5 years ago!! We are in Qatar during a World Cup and really the hotel that was even hosting team Japan have not subscribed in the World Cup broadcasting channels so if you are not in stadium or somewhere else then you have to pay QAR200/pax (consumable understood) to watch the matches live at the Pool Area!! or watch it on small screens from other two dimmed lights bars. We stayed at other hotels during our trip to Qatar where either you can watch the World Cup matches directly from your hotel room TV or even better from their mini fan fest with no minimum charge. Location wise is a mixed feeling where yes there is 24/7 foodcourt infornt of the hotel as well as a bus stop few meters away to send you to Metro stations, it is still can be said that the hotel is in the middle of nowhere especially when it comes to all the happenings during the World Cup event. Why the hotel staff have to call everyday at 10-11am in a World Cup time, where matches finishes sometimes at 1:30am and most guests slept and woke up late, just to check if we are happy with our stay. Finally when we are leaving during check out no one cares to ask how was our stay!!

The Executive Lounge's food and drinks were beyond expectations!! Big thank you to all staff for their warmth and hospitality!! Spacious clean rooms and great housekeeping!!

Stayed in December 2022

Old, backdated and worn out Gym equipment that are in need of renovation not now but maybe 5 years ago!! We are in Qatar during a World Cup and really the hotel that was even hosting team Japan have not subscribed in the World Cup broadcasting channels so if you are not in stadium or somewhere else then you have to pay QAR200/pax (consumable understood) to watch the matches live at the Pool Area!! or watch it on small screens from other two dimmed lights bars. We stayed at other hotels during our trip to Qatar where either you can watch the World Cup matches directly from your hotel room TV or even better from their mini fan fest with no minimum charge. Location wise is a mixed feeling where yes there is 24/7 foodcourt infornt of the hotel as well as a bus stop few meters away to send you to Metro stations, it is still can be said that the hotel is in the middle of nowhere especially when it comes to all the happenings during the World Cup event. Why the hotel staff have to call everyday at 10-11am in a World Cup time, where matches finishes sometimes at 1:30am and most guests slept and woke up late, just to check if we are happy with our stay. Finally when we are leaving during check out no one cares to ask how was our stay!!

The Executive Lounge's food and drinks were beyond expectations!! Big thank you to all staff for their warmth and hospitality!! Spacious clean rooms and great housekeeping!!

Stayed in November 2022

Bathtub is not really convenient. I would have preferred a shower.

Clean; staff very nice and efficient. Great facilities.

Stayed in December 2022

Restaurants were over priced, Breakfast room service on first day it took over 1 hr. Second day I ordered delivery from Talabat it took 30 mins and cost less than half.

Good Facilities, Good choice on restaurants. Great Location

Stayed in October 2022

on C Ring Road too far from the Metro making my taxi/uBer a necessity

staff was extremely cordial and helpful

Stayed in November 2022

Food is too expensive not balanced well with its pricing. I guess that is becau if the up-comming world cup.

clean and well furnished. staff is well trained.

Stayed in November 2022

Nothing

All their staff are friendly

Stayed in November 2022

a bit far from urban transportation by walk

the pool and garden. The souk not far

Stayed in September 2022

Very difficult access to WiFi by PC laptop. Difficult procedure for processing the payment, in advance.

Warm welcoming, congratulations!

Stayed in November 2022

No complaints

Great location and staff

Stayed in November 2022

bathroom facilities not comfortable

room is good breakfast is very poor ,pool is very good

Stayed in November 2022

No comment

Near to everything

Stayed in August 2022

completely overcrowded fish pond in the entrance of the Indian restaurant is animal cruelty. This should be changed immediately and the species-appropriate housing of the animals should be ensured!

very nice room, great breakfast, nice pool and garden, good choice of restaurants

Stayed in October 2022

location and free upgrades in rooms

keep it up

Stayed in October 2022

1. steam room: Most of the chairs are rusty or broken. Havnt seen these kind of sitting arrangement not even theee star hotel. Guys please upgrade bec you got a name in Matket 2. Buffae. not worth for money.

overall service is front office service and location is good

Stayed in October 2022

the room view wasn't as promised on website, there was no pool view, and the bed was a queen size, whereas the website mentioned it would be extra large bed. the breakfast time wasn't family friendly, I couldn't grab breakfast as it would close by 10:30, it could be till 11:45 am. I paid for breakfast and didn't have any, so that was a downer.

clean and quick service with great staff

Stayed in October 2022

My reservation number wasnt in the system for a while. Long delay

Great staff, especially Sachini at the front desk.

Stayed in October 2022

need to walk to the next building

accommodating staff and very friendly

Stayed in October 2022

I extended my stay longer because the kids like it. The staff was awesome, Victor from Hyde Park restaurant you are the best, he was so supportive with the kids and their dietary. Thanks to all the staff.

Stayed in October 2022