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The staff was helpful , good room.

Stayed in June 2025

The breakfast has limited options, the way that staff is trained to approach the guests are not good. But the worst was seeing cockroaches in the buffet table with the breads. There is no elevators.

The room size, clearness, bed, pool, location.

Stayed in May 2025

WiFi wasn't secure,didn't get a bottle of water snd coffee refilled on days I wouldn't have my room cleaned as most hotels do as I had to ask for it.

I liked the view from the room,the quiet,the location was great and the room was nice plus the staff were very helpful. I liked the hotel that I extended 2 days more.

Stayed in June 2025

A noisy hotel with doors slamming and shouting late into the night.

Have stayed here many times. Location excellent. Booking in efficient and friendly

Stayed in May 2025

-There were smell of weeds in the hallway which was unpleasant for us but this is our mistake for staying in Tonsai.

-Excellent location. -Lovely staff, always smiling. -Our rooms have a great sea view. -Great swimming pool.

Stayed in April 2025

Nothing, loved it.

It was a 2 minute walk from the Ferry; but if you think you're going to save steps, you're wrong! No elevator in the hotel, so you might have to walk up 5 flights of steps. It was great for our young fit family, but if you're not fit, you'll get a good workout. The buffet breakfast was great, and then a 10 metre walk to the pool from breakfast = perfect. We had an interconnecting room for our family of 5 which was very handy. Brand new aircons in the rooms were fantastic! Great water pressure and heat from the showers. Fantastic view from our room looking at the mountains and the sea and parts of town. Really friendly staff and helpful.

Stayed in April 2025

minor issue with the sink (sometimes would clog)

We needed a quick, overnight stay for a good rest: this was ideal (location, comfort, tv)

Stayed in April 2025

No lift, but staff will help with the baggage so not a big concern.

Good location. Great view. Clean room.

Stayed in April 2025

Hard mattress, shower, window facing a wall

Location

Stayed in March 2025

There is no elevator. Would not recommend for anyone over the age of 60 or those with medical conditions

The location from the pier and everything else.

Stayed in April 2025

Great location, fabulous views from corner room, lovely pool. No lift but helped with bags.

Stayed in April 2025

Best location in Koh Phi Phi. Could use quite a few repairs and upgrades, it's needing a few updates and the staff could definitely be nicer in comparison to other Thailand hotels.

Stayed in March 2025

Just 2 min walk from the ferry dock, the building is one of the larger in this area, tucked back from the Main Street on Phi Phi. Overall had a little bit dated feel, but very adequate. No elevator, but we knew this already. We actually requested a high floor room knowing it's only stairs to get there and it was worth it! We had epic views on both sides of the Phi Phi Don beaches. Spacious room with good amount of surfaces to put down our stuff. Quiet room. We loved having the balcony. Nice pool open until 8pm, with several loungers, pool towels free at the lobby desk. We had breakfast buffet included, and it was very adequate with many choices and an egg station. The hotel staff was very nice and helpful - thank you - we enjoyed our 2 night stay here.

Stayed in March 2025

No Lift or Elevator

Location

Stayed in March 2025

The balcony was quite narrow and did not really accommodate people sitting outside as there were no chairs. The mattress was hard and so were the pillows which is typical for Thailand.

Easy access from the ferry and in the centre of the action, yet surprisingly quiet. The buffet breakfast was excellent.

Stayed in March 2025

Nothing to be honest

View from the balcony, spacious room, comfortable bed.

Stayed in January 2025

bacom in breakfast

ok but missing bacon

Stayed in February 2025

The toilet was clean, but the extractor and some other points had a lot of dust. They gave bottles of water every day, but qould have been nice with shower gel/shampoo too. Breakfast was limited in my opinion - just basic variants of English breakfast and a couple of thai dishes and fruit/yoghurt

Supercentral location, nice room even if pricy for what one gets (it is Phi phi so everything is overpriced), nice pool, very friendly staff.

Stayed in March 2025

Hotel shows its age though still very good option in Phi Phi

Very good location, just couple of minutes from the pier. Good breakfast buffet. Quiet. Pool looked cozy though did not use it. You can use their other hotel gym which is very well equipped for the island.

Stayed in February 2025

There were no stairs, but the staff help us to move our luggage.

Pool was great. Location was good.

Stayed in February 2025

Hotel had no lift so it's stairs up to your room

Great location only a 2 minute walk to harbor, we had a fantastic view from our room on the 4th floor facing the sea and the harbor

Stayed in February 2025

We booked 2 rooms with a sea view through booking. We were on the 4th floor and we knew there was no elevator before arriving, so that can't be a minus. The rooms are clean, the breakfast is ok. The location is good. However, we extended it by one night and got a room in the basement/atrium for one night, where we had the experience as if we were not in the same hotel. Part of this experience is by people who have stayed there and was drunk at night, we very loud and as if smashing in the room. Every word, every opening/closing of neighboring doors / flushing of water from neighboring rooms was terribly loud in the our room. The rooms are also not as nice as in the upper part. That night we practically didn't sleep at all because of all the sounds. So completely different experiences in the same hotel, stick to the upper floors where I would rate a 10, the lower part I would rate a 6.

Stayed in February 2025

No elevator, only stairs which was a difficult with luggage. We were staying on 5th floor

Great location. Waking distance from pier. Staff were very welcoming and accommodating. We were able to check in early as room was ready. Large room with AC, balcony, warm shower and comfortable bed. Staff brought our bags to pier with no hassle. Buffett breakfast by the pool was delicious and fresh. Large comfortable area at reception to chill or wait for boat

Stayed in February 2025

Old hotel

Position

Stayed in February 2025