19 Phang-Nga Road, Talad Yai, Muang, Phuket , 83000 Phuket Town, Thailand
#14 of 181 hotels in Phuket Town
Guests' ChoiceBased on 1204 hotel reviews
9.1Cleanliness
9.3
Comfort
9.3
Location
9.8
Facilities
9.0
Staff
9.7
Value for money
9.2
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 January 2024
Tyler
United StatesAmazing!!
Stayed in January 2024
Reviewed: 5 January 2024
James
United KingdomProperty was in a prime location. Staff were very friendly. You must book this hotel if you’re planning on staying in old town Phuket. Lots of local restaurants and bars near by.
Stayed in January 2024
Reviewed: 5 January 2024
Wenbin
ChinaNo
Good location ,close to Sunday night market.spacious public place,hospitable and helpful staff
Stayed in December 2023
Reviewed: 3 January 2024
Paula
United KingdomWe had a room at the front by the street and it was a bit loud with music from the street market and bars in the early part of the night - it quieted down after about 11pm
Lovely building in super central location, beautiful room, great staff
Stayed in December 2023
Reviewed: 2 January 2024
Ashay
IndiaLess facilities.
Location is good for exploring Old Town.
Stayed in December 2023
Reviewed: 31 December 2023
Tomas
SwitzerlandAwesome ambiente and very kind and helpfull staff.
Stayed in December 2023
Reviewed: 29 December 2023
Sarah
Australiathe wifi was terrible, may have been our room, 215
Beds comfy, lovely old colonial hotel, aircon was quiet in the room
Stayed in December 2023
Reviewed: 27 December 2023
Erin
NetherlandsIt was very hot in the reception/common areas as everything was open plan outside. Aircon worked very well in the room though!
Nice stay in a very well located area - only a minutes walk to lots of cafes/restaurants and main shopping street. Staff were very nice and accommodating and provided recommendations for the area.
Stayed in December 2023
Reviewed: 24 December 2023
Ameya
IndiaThat we couldn’t spend another day.
This 97yr old heritage property truly lived up to its name. It had a lovely vintage vibe about it and the Old Town location was just perfect. All the roads around the hotel had these lovely cafes, restaurants and boutique shops that made walking around a pleasure. The rooms are nice, good size too. Also, the staff at the hotel are very helpful, courteous and professional. And to top it off, the Sunday market is a must see must visit!
Stayed in December 2023
Reviewed: 22 December 2023
Rachel
JapanAs gorgeous as the historic building is, it has very thin walls. I could hear my neighbor snoring all night, as well as water dropping from a what I assume was a drainage pipe outside the back wall of my room (it was only a problem after rainfall), and it was LOUD. Almost sounded like someone knocking on the wall. Thankfully it stopped around 10:30pm, otherwise sleep would have been difficult. Unfortunately I think these kinds of things are just the trade off of having a preserved historic building like this.
Beautiful architecture, interior design, and atmosphere. Spacious rooms with relaxing ambience, comfortable beds & pillows, and rainfall shower. Cafe attached to the hotel sells simple but lovely breakfast sets and coffee. Perfect location in Phuket Old Town!
Stayed in December 2023
Reviewed: 20 December 2023
Megha
IndiaBeautiful hotel in a great location and with friendly staff!
Stayed in December 2023
Reviewed: 19 December 2023
Lisa
DenmarkI liked everything : )
Very nice and serviceminded staff. The rooms were spaciuos, clean and with a nice decor. The location was perfect, very central
Stayed in December 2023
Reviewed: 19 December 2023
Sunny
AustraliaPath to room was wet due to fountain, falls risk Room was a little small for couple with two suitcases
Location is amazing. Lots of shops and restaurants nearby. Situated on the same street as Sunday walking markets
Stayed in December 2023
Reviewed: 18 December 2023
Charné
United KingdomIt was a shame that they don't offer breakfast, but the location meant that we were near loads of great coffee shops and restaurants. The building also does not have a elevator, but the staff were very helpful in helping to carry our luggage upstairs.
We had a great stay at The Memory at On On Hotel. The staff were super friendly and helpful and the room was really spacious and tastefully decorated. The bed was super comfortable and the aircon made it really pleasant. The bathroom was well kitted out with toiletries and the shower was really good and spacious. We didn't use the restaurant or bar facilities as we only stayed for one night, but I would certainly stay longer next time. The whole hotel is decorated in a really lovely style that pays tribute to its history while providing all the modern amenities and comforts. The location in the old town is fantastic and within walking distance of many temples, shops, restaurants and bars.
Stayed in November 2023
Reviewed: 18 December 2023
Douglas
South AfricaI loved the decor and the friendly staff
Stayed in December 2023
Reviewed: 18 December 2023
Tonya
United StatesIt didn’t have a pool or jacuzzi. Staff didn’t seem very happy to be working there
Loved the decor & nostalgia of the property. The location was awesome!
Stayed in December 2023
Reviewed: 15 December 2023
Soniarb
BelgiumUnfortunately our room did not have much natural light.
Great and clean facilities in an iconic and special building in the old town.
Stayed in December 2023
Reviewed: 11 December 2023
Tan
SingaporeSoundproofing?
Amazing heritage building
Stayed in December 2023
Reviewed: 10 December 2023
Ewa
PolandLocation in the center of Phuket Old Town lets you immerse in nearby nightlife and return to hotel on foot. Also, close to the sea port, which makes it a good transfer place before taking a ferry to any islands. Clean room, helpful staff. The lights in the lobby add magic to the vibe of this place. Also, we liked being welcomed with free snacks.
Stayed in December 2023
Reviewed: 8 December 2023
Brian
AustraliaThe plumbing has room for improvement. Due to the Hotels age the floor does creak a little. In our room an area close to the door was occasionally making noises during the night. I was unable to reproduce the noise by transferring my weight on the boards so put it down to a previous occupant. As they didn't bother us beyond that it wasn't a problem for us.
The building is very old and has significant character. The room we had was very large with wooden floor boards. Other communal rooms are available for complimentary tea and biscuits which was a bonus during periods of heavy rain. All the staff were excellent. The location is perfect to explore Phuket Town and the Sunday night market is very close. There is a TOPS Daily store across the road which was great for snacks etc. We would definitely stay here again.
Stayed in November 2023
Reviewed: 6 December 2023
Joie
CanadaNothing.
Lovely old place with tons of history and very friendly staff.
Stayed in December 2023
Reviewed: 6 December 2023
Michael
SingaporeAn elevator would be appreciated for senior travelers like us with heavy luggage. Although our rooms were just one level above us, lugging heavy suitcases, no matter the size, may not be helpful to bad backs. Having mentioned this, the staff obliged us by carrying our bags up the stairs with willing smiles.
The hotel's central location places it near numerous attractions. Upon our arrival on a Sunday, we were pleasantly surprised to find a section of the Sunday night market right at the hotel's doorstep. The hotel's exudes cleanliness and boasts tasteful decorations, creating a warm and homely ambiance. Complimentary refreshments were greatly appreciated. The staff displayed exceptional hospitality, offering valuable insights into the local eateries around the hotel.
Stayed in December 2023
Reviewed: 5 December 2023
Dawn
United KingdomNothing
Wow stunning guest house. Staff great. Location was fabulous . Would stay again.
Stayed in December 2023
Reviewed: 4 December 2023
Ronald
CanadaStaff, Location, Room, Hotel
Stayed in December 2023
Reviewed: 4 December 2023
Heidi
United KingdomThe walls are a bit thin, but doesn't detract from the stay.
I loved this hotel, right in the centre of Phuket old town. The decor is beautiful, like a film set and the rooms are stunning. My room was small but so comfortable, I could have stayed in it all day! The lounge with free refreshments is wonderful. Sitting overlooking the centre courtyard, drinking rose water and eating delicious sweet things - perfect
Stayed in November 2023
Arzon, France
Bernkastel-Kues, Germany
Sozopol, Bulgaria
Gold Coast, Australia
Seedorf, Germany
Colyton, Australia
Patong Beach, Thailand
Ragusa, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content