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  5. Reviews of Hotel Ruby

Reviews of Hotel Ruby This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

901 West 1st Avenue, Spokane, WA 99201, United States

#49 of 69 hotels in Spokane

Guests' Choice

Review Score

Based on 249 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.5

  • Facilities

    7.6

  • Staff

    8.8

  • Value for money

    7.9

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: September 29, 2022

    9.0
    Chic downtown crash pad
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    Quirky but fresh downtown hotel. Simple but stylish. Great value for money.

    Stayed in September 2022

  • Reviewed: September 23, 2022

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    location and value

    Stayed in September 2022

  • Reviewed: September 20, 2022

    8.0
    Great
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night

    Not your fault but loud singing at 2 am

    Excellent location downtown

    Stayed in September 2022

  • Reviewed: September 13, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in September 2022

  • Reviewed: August 1, 2022

    7.0
    Very very very rude staff member
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Problems at check-in with staff member! In all my travels I have never experienced such a rude and inconsiderate hotel employee! James at front desk of hotel was very unprofessional and extremely unpleasant! I would of rated hotel much lower if it was not for the manager calling me the next day and apologizing after watching back security video and seeing how this employee treated me! Manager comped my room so I will give the hotel another try as long as James is not working there!

    Location was great - room was clean

    Stayed in July 2022

  • Reviewed: July 11, 2022

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Bigger rooms.

    Staff

    Stayed in July 2022

  • Reviewed: July 7, 2025

    3.0
    Ok but not great
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Noise at all hours from other guests yelling and banging things and slamming doors

    Downtown location

    Stayed in July 2025

  • Reviewed: July 5, 2025

    3.0
    The price was okay. But it completely under achieved our expectations on multiple levels
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room had food in the fridge. Garbage in the garage cans. Only 1 full sized towel and there were 0 fresh towels available on site. The 1 good towel smelled. The fan in the bathroom didn’t work. There were stains on the towels and floors. Area was noisy and alot of “street people”

    The breakfast was very good. The front desk attendant, Jade was as helpful as they could be.

    Stayed in July 2025

  • Reviewed: June 26, 2025

    10
    Just great for a good price
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Cute and fun theme, clean, simple, friendly staff

    Stayed in June 2025

  • Reviewed: June 25, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location and staff are great.

    Stayed in June 2025

  • Reviewed: May 25, 2025

    6.0
    Gate kept slamming closed
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Gate to go upstairs was slammed all night long, consistently waking us up when someone when come through and let the gate slam shut. Heard a lot of screaming from different people. We ordered Doordash and a neighboring guest tried to intimidate us.

    How close you are to the Knitting Factory, bed was comfortable

    Stayed in May 2025

  • Reviewed: May 10, 2025

    10
    Overall great location, clean, and very friendly staff.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Only one breakfast coupon per room is given. It should be per person.

    Very close to downtown and many Spokane sites.

    Stayed in May 2025

  • Reviewed: April 24, 2025

    1.0
    Terrible
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Got charged almost 200 more dollars besides what I paid you guys

    Stayed in April 2025

  • Reviewed: April 24, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The location was excellent! It was in walking distance of the Knitting Factory, shops, and restaurants.

    Stayed in April 2025

  • Reviewed: April 13, 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    No parking lot available only public parking

    Stayed in April 2025

  • Reviewed: April 9, 2025

    10
    Nice and Clean room
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good Location in Downtown. Very friendly staff

    Stayed in February 2025

  • Reviewed: April 2, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    What's not to like?

    They were very friendly and accommodating to our requests. The room was very clean and the beds were comfortable. The bathroom was clean and the shower was accessible. Parking was easy. Great value for the money and excellent location.

    Stayed in April 2025

  • Reviewed: March 1, 2025

    1.0
    Infuriating.
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wasn’t told there was no night clerk at Ruby so after my taxi dropped me off at Ruby I had to walk over to the Montvale to check in then back to Ruby to discover the gate was locked, back to Montvale to get their night clerk then back to Ruby - 4 trips back and forth between both hotels at midnight after a 25hr travel day. And their breakfast voucher doesn’t even cover your morning coffee. What a racket. Will never stay here again.

    Nothing

    Stayed in February 2025

  • Reviewed: November 20, 2024

    10
    Great stay, great staff, great flatbread
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    pillow was a little flat, shower head way too high and you have to get in the shower to turn it on

    Great food

    Stayed in November 2024

  • Reviewed: November 11, 2024

    5.0
    The whole experience was disappointing. I didn’t sleep.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Dog food on the carpet, so it wasn’t vacuumed. Night stand had something sticky on it, so it wasn’t cleaned. Stuff on the wall too. I am glad I brought lysol wipes. Gross! Sheets smelled funny. Bathroom exhaust fan was like a 747 airplane engine. Shower needed to be wiped down. Street noise was SUPER loud. Chair in room was falling apart. Parking was full so had to go to overflow lot and wasn’t easy to find. Why did I pay $175 to clean?! Disappointed.

    Stayed in November 2024

  • Reviewed: September 24, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Location was perfect; close to an event we attended. Enjoyed the Saphire lounge afterwards and breakfast at Rosie's the next morning.

    Stayed in September 2024

  • Reviewed: August 29, 2024

    10
    Good value for money, staff was accommodating and ready to help us. My only complaints was that our toilet was a little
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The toilet in our room was difficult to flush, but still worked. I stayed a few years ago before the remodel and missed the unique looks of the rooms from before.

    Great location, super nice staff, and cleanliness of rooms.

    Stayed in August 2024

  • Reviewed: August 24, 2024

    3.0
    King room, fishy check in & overcharged at check out - BE CAREFUL
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Receptionist tried to charge my credit card $75 damage deposit before our arrival and my card was blocked. At the check out, she overcharged us claiming it’s $25.00 for parking when parking was advertised as $5.00. After inquiring about the amount he adjusted the amount and emailed me another invoice however the bank record still shows the overcharged amount.

    The room was relatively clean but the rest of the place needs lots of work.

    Stayed in August 2024

  • Reviewed: August 18, 2024

    4.0
    Ok for quick overnight, refrubished 1970 design?
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night

    Big disappointment compared to Bonner's Ferry facility. This is some kind of renewed 1970 facility with parking under the rooms. Rooms are comfortable, but otherwise sparse, TV, wifi, refer. something like a coffee maker. Elevator serves south set of room, if on east side need to pull luggage up several steps. from elevator level. It worked for short overnight stay. Wouldn't want to spend much time here. Better hotels at near same cost are available.

    Interior court parking if space available. Low noise from street. In downtown, if that is important. elevator, sort of,

    Stayed in August 2024

Showing 76 - 100

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