Reviews of Hotel Ruby This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
901 West 1st Avenue, Spokane, WA 99201, United States
#49 of 69 hotels in Spokane
Guests' ChoiceReview Score
Based on 249 hotel reviews
7.6Score breakdown
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Cleanliness
8.0
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Comfort
8.1
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Location
8.5
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Facilities
7.6
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Staff
8.8
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Value for money
7.9
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Free Wifi
8.0
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Reviewed: September 29, 2022
Michael
United Kingdom49 Reviews1 helpful vote9.0“Chic downtown crash pad”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing.
Quirky but fresh downtown hotel. Simple but stylish. Great value for money.
Stayed in September 2022
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Reviewed: September 23, 2022
Melodie
United States3 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
location and value
Stayed in September 2022
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Reviewed: September 20, 2022
Jenny
United States1 review8.0“Great”- • Leisure trip
- • Solo traveler
- • Queen Room
- • Stayed 1 night
Not your fault but loud singing at 2 am
Excellent location downtown
Stayed in September 2022
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Reviewed: September 13, 2022
Nicholas
United States8 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in September 2022
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Reviewed: August 1, 2022
Michael
United States103 Reviews24 helpful votes7.0“Very very very rude staff member”- • Leisure trip
- • Solo traveler
- • Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Problems at check-in with staff member! In all my travels I have never experienced such a rude and inconsiderate hotel employee! James at front desk of hotel was very unprofessional and extremely unpleasant! I would of rated hotel much lower if it was not for the manager calling me the next day and apologizing after watching back security video and seeing how this employee treated me! Manager comped my room so I will give the hotel another try as long as James is not working there!
Location was great - room was clean
Stayed in July 2022
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Reviewed: July 11, 2022
Dennis
Canada41 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Bigger rooms.
Staff
Stayed in July 2022
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Reviewed: July 7, 2025
Melanie
United States1 review3.0“Ok but not great”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Noise at all hours from other guests yelling and banging things and slamming doors
Downtown location
Stayed in July 2025
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Reviewed: July 5, 2025
Mark
Canada1 review3.0“The price was okay. But it completely under achieved our expectations on multiple levels”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Room had food in the fridge. Garbage in the garage cans. Only 1 full sized towel and there were 0 fresh towels available on site. The 1 good towel smelled. The fan in the bathroom didn’t work. There were stains on the towels and floors. Area was noisy and alot of “street people”
The breakfast was very good. The front desk attendant, Jade was as helpful as they could be.
Stayed in July 2025
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Reviewed: June 26, 2025
Catherine
United States8 Reviews1 helpful vote10“Just great for a good price”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Cute and fun theme, clean, simple, friendly staff
Stayed in June 2025
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Reviewed: June 25, 2025
Susanne
United States7 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Location and staff are great.
Stayed in June 2025
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Reviewed: May 25, 2025
Gabrielle
United States7 Reviews3 helpful votes6.0“Gate kept slamming closed”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Gate to go upstairs was slammed all night long, consistently waking us up when someone when come through and let the gate slam shut. Heard a lot of screaming from different people. We ordered Doordash and a neighboring guest tried to intimidate us.
How close you are to the Knitting Factory, bed was comfortable
Stayed in May 2025
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Reviewed: May 10, 2025
Eric
United States3 Reviews10“Overall great location, clean, and very friendly staff.”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 8 nights
- • Submitted from a mobile device
Only one breakfast coupon per room is given. It should be per person.
Very close to downtown and many Spokane sites.
Stayed in May 2025
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Reviewed: April 24, 2025
Watt
United States1 review1.0“Terrible”- • Leisure trip
- • Solo traveler
- • Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Got charged almost 200 more dollars besides what I paid you guys
Stayed in April 2025
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Reviewed: April 24, 2025
Kaila
United States4 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
The location was excellent! It was in walking distance of the Knitting Factory, shops, and restaurants.
Stayed in April 2025
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Reviewed: April 13, 2025
Valeriy
United States1 review3.0Poor- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
No parking lot available only public parking
Stayed in April 2025
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Reviewed: April 9, 2025
Niko
Germany46 Reviews6 helpful votes10“Nice and Clean room”- • Leisure trip
- • Solo traveler
- • Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Good Location in Downtown. Very friendly staff
Stayed in February 2025
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Reviewed: April 2, 2025
Misti
United States10 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
What's not to like?
They were very friendly and accommodating to our requests. The room was very clean and the beds were comfortable. The bathroom was clean and the shower was accessible. Parking was easy. Great value for the money and excellent location.
Stayed in April 2025
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Reviewed: March 1, 2025
Javier
United States5 Reviews1 helpful vote1.0“Infuriating.”- • Business trip
- • Solo traveler
- • Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Wasn’t told there was no night clerk at Ruby so after my taxi dropped me off at Ruby I had to walk over to the Montvale to check in then back to Ruby to discover the gate was locked, back to Montvale to get their night clerk then back to Ruby - 4 trips back and forth between both hotels at midnight after a 25hr travel day. And their breakfast voucher doesn’t even cover your morning coffee. What a racket. Will never stay here again.
Nothing
Stayed in February 2025
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Reviewed: November 20, 2024
Marian
United States3 Reviews10“Great stay, great staff, great flatbread”- • Leisure trip
- • Group
- • Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
pillow was a little flat, shower head way too high and you have to get in the shower to turn it on
Great food
Stayed in November 2024
-
Reviewed: November 11, 2024
Sandra
United States5 Reviews5.0“The whole experience was disappointing. I didn’t sleep.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Dog food on the carpet, so it wasn’t vacuumed. Night stand had something sticky on it, so it wasn’t cleaned. Stuff on the wall too. I am glad I brought lysol wipes. Gross! Sheets smelled funny. Bathroom exhaust fan was like a 747 airplane engine. Shower needed to be wiped down. Street noise was SUPER loud. Chair in room was falling apart. Parking was full so had to go to overflow lot and wasn’t easy to find. Why did I pay $175 to clean?! Disappointed.
Stayed in November 2024
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Reviewed: September 24, 2024
Kathy
United States7 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
Location was perfect; close to an event we attended. Enjoyed the Saphire lounge afterwards and breakfast at Rosie's the next morning.
Stayed in September 2024
-
Reviewed: August 29, 2024
Hannah
United States11 Reviews10“Good value for money, staff was accommodating and ready to help us. My only complaints was that our toilet was a little”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
The toilet in our room was difficult to flush, but still worked. I stayed a few years ago before the remodel and missed the unique looks of the rooms from before.
Great location, super nice staff, and cleanliness of rooms.
Stayed in August 2024
-
Reviewed: August 24, 2024
Petronela
Canada10 Reviews3.0“King room, fishy check in & overcharged at check out - BE CAREFUL”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Receptionist tried to charge my credit card $75 damage deposit before our arrival and my card was blocked. At the check out, she overcharged us claiming it’s $25.00 for parking when parking was advertised as $5.00. After inquiring about the amount he adjusted the amount and emailed me another invoice however the bank record still shows the overcharged amount.
The room was relatively clean but the rest of the place needs lots of work.
Stayed in August 2024
-
Reviewed: August 18, 2024
Melvin
United States40 Reviews1 helpful vote4.0“Ok for quick overnight, refrubished 1970 design?”- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
Big disappointment compared to Bonner's Ferry facility. This is some kind of renewed 1970 facility with parking under the rooms. Rooms are comfortable, but otherwise sparse, TV, wifi, refer. something like a coffee maker. Elevator serves south set of room, if on east side need to pull luggage up several steps. from elevator level. It worked for short overnight stay. Wouldn't want to spend much time here. Better hotels at near same cost are available.
Interior court parking if space available. Low noise from street. In downtown, if that is important. elevator, sort of,
Stayed in August 2024
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