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Reliable info:
Guests say the description and photos for this property are accurate.

Centrally located in Hakuba Village, Phoenix Chalets by HHG offers luxurious chalet-style accommodation with free Wi-Fi and a kitchen. The property is located within a 15-minute walk from Happoone Ski Resort and a 5-minute drive from JR Hakuba Train Station. The living room area is fitted with a flat-screen TV, while the kitchen is fully equipped with a stopvetop, an oven, a dishwasher, a microwave and a refrigerator. Bedrooms feature an en suite bathroom with free toiletries, a bath and a hairdryer. At Phoenix Chalets by HHG, guests can soak in the hot bath. A sauna, a luggage storage service and a ski equipment rental service are also available on site. Happo Onsen Hot Spring is a 6-minute drive away, while Hakuba Village Olympic Memorial Hall is a 7-minute drive away.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Situated in the best rated area in Hakuba, this property has an excellent location score of 8.8

    • Free private parking available on-site

    • Ski-to-door

    • Public Bath


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Availability

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Accommodation Type
Number of guests
 
Bedroom 1
1 large double bed
Bedroom 2
2 single beds
Bedroom 1
1 large double bed
Bedroom 2
2 single beds
Bedroom 3
2 single beds
Bedroom 1
1 large double bed
Bedroom 2
1 large double bed
Bedroom 3
2 single beds
Bedroom 4
2 single beds
Bedroom 1
1 double bed
Bedroom 2
2 single beds
Bedroom 3
2 bunk beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Wendy
    Australia Australia
    Great location, good to be near hotel as well. Gregs access to the slopes.good chalet for sure.
  • Teck
    Malaysia Malaysia
    Very very responsive and professional service team
  • Alex
    Japan Japan
    This is a place I will definitely revisit and recommend to all my friends. They responded to our early check-in requests, as we arrived too early to avoid heavy traffic during the holiday season. The room is super clean, and the equipment is handy...
  • Richard
    Malaysia Malaysia
    The location in Wadano surrounded by trees was excellent but it would still be wise to have a car. The hot tub in the Phoenix Hotel just across and its cute bar was greatly enjoyed by us most nights. The management were always very responsive...
  • Hoi
    Hong Kong Hong Kong
    The chalet is clean and spacious, and very well equipped with a proper gym and large kitchen. Also love the hot bath in the house which keeps warming the water up during a bath. Lots of spaces to hang around in groups. Staff are super helpful and...
  • Lisa
    Australia Australia
    The chalet is just beautiful, plenty of room for a family, comfortable beds, no complaints at all. Can also use the services from the hotel just across such as the taxi shuttle, assist with making reservations, trips to supermarket etc. Staff were...
  • Hoi
    Hong Kong Hong Kong
    The staff was very helpful with very quick response to our questions. The meals provided in the packages were fabulous. The whole chalet with new renovations was very clean.
  • Yuliya
    Japan Japan
    Stunning huge well-equipped villa, a great location!
  • Isabella
    Hong Kong Hong Kong
    thoughtful arrangement - onsen, coffee corner, in-house amenity, tissues, etc
  • Ting
    China China
    The property is every bit true to its descriptions, spacious, clean, within easy access to the snow lift, restaurants and stores. The kitchen is very well equipped and all things in pristine and clean conditions. The manager, Miss Aya was...

Managed by Hakuba Hospitality Group

Company review score: 9.2Based on 1,564 reviews from 22 properties
22 managed properties

Company information

Hakuba Hospitality Group (HHG) is the leading hospitality provider in Hakuba, offering a diverse portfolio of distinct brands. Each brand under our umbrella showcases its own unique identity and character, all unified by a commitment to exceptional hospitality and the highest standards of service.

Property information

Modern and sophisticated, Phoenix Chalets are designed to provide guests with space and luxury to enjoy their Hakuba holiday. The Phoenix Chalets include Weber Grills and guests can barbecue comfortably from their own chalet terrace. Full sized western kitchens, dining and lounge rooms, gorgeous ensuites and bathing areas ensure Chalet guests can relax after a day on the slopes with all the comforts of home. The Chalets are serviced by Phoenix Hotel and will have access to its facilities and concierge services including Mimi's Restaurant and Bar, complimentary timed shuttle to and from the ski fields and supermarket daily, front desk services attending to all your requirements including booking local restaurants, ski hire, lessons, taxis, tours and local advice and complimentary pick up and drop off on arrival and departure to Hakuba. Conveniently located right by the Phoenix Hotel and only 500m from Kokusai Lifts of Happo One mountain and Evergreen Ski School.

Neighbourhood information

The Phoenix Chalets are nestled within the forests of lower Wadano Village, seemingly secluded yet merely a short walk from numerous excellent restaurants, bars, and cafes. Lower Wadano sits approximately 1km from Happo One Resort, with guests able to reach Happo Village in less than 5 minutes on foot.

Languages spoken

English,Japanese

Property surroundings

Restaurants

1 restaurant on site
  • Mimi's Restaurant & Bar
    • Cuisine
      Italian
    • Open for
      Breakfast • Dinner
    • Ambiance
      Romantic
    • Dietary options
      Vegetarian

Facilities of Phoenix Chalets by HHG

Great facilities! Review score, 9.7

Most popular facilities

  • Free parking
  • Free WiFi
  • Non-smoking rooms
  • Skiing
  • Restaurant
  • Bar
  • Breakfast

Parking
Free private parking is possible on site (reservation is not needed).

    Internet
    WiFi is available in all areas and is free of charge.

    Kitchen

    • Dining table
    • Coffee machine
    • Cleaning products
    • Toaster
    • Stovetop
    • Oven
    • Kitchenware
    • Electric kettle
    • Kitchen
    • Washing machine
    • Dishwasher
    • Microwave
    • Refrigerator
    • Kitchenette

    Bedroom

    • Linen
    • Wardrobe or closet

    Bathroom

    • Toilet paper
    • Towels
    • Bidet
    • Slippers
    • Private bathroom
    • Toilet
    • Free toiletries
    • Hairdryer
    • Shower

    Living Area

    • Dining area
    • Sofa

    Media & Technology

    • Flat-screen TV
    • TV

    Room Amenities

    • Socket near the bed
    • Drying rack for clothing
    • Clothes rack
    • Private entrance

    Outdoors

    • Outdoor furniture
    • Outdoor dining area
    • Sun terrace
    • Barbecue
    • BBQ facilities
      Additional charge
    • Patio
    • Balcony

    Wellness

    • Public Bath
    • Massage
      Additional charge

    Food & Drink

    • Coffee house on site
    • Grocery deliveries
      Additional charge
    • Special diet menus (on request)
    • Bar
    • Restaurant
    • Tea/Coffee maker

    Activities

    • Cooking class
      Additional chargeOff-site
    • Happy hour
      Additional charge
    • Ski-to-door access
    • Ski school
      Additional charge
    • Ski storage
    • Cycling
      Off-site
    • Hiking
      Off-site
    • Canoeing
      Additional chargeOff-site
    • Skiing
    • Fishing
      Additional chargeOff-site
    • Tennis court
      Additional chargeOff-site

    Transport

    • Shuttle service

    Reception services

    • Invoice provided
    • Concierge service
    • Luggage storage

    Cleaning services

    • Laundry

    Miscellaneous

    • Designated smoking area
    • Air conditioning
    • Non-smoking throughout
    • Heating
    • Non-smoking rooms

    Safety & security

    • Fire extinguishers
    • Smoke alarms

    Languages spoken

    • English
    • Japanese

    House rules

    Phoenix Chalets by HHG takes special requests - add in the next step!
    Check-in
    From 16:00 to 18:00
    Guests are required to show a photo identification and credit card upon check-in
    You'll need to let the property know in advance what time you'll arrive.
    Check-out
    Until 10:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 3 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 3 years
    Cot upon request
    ¥3,500 per child, per night

    Prices for cots are not included in the total price, and will have to be paid for separately during your stay.

    The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

    There are no extra beds available at this property.

    All cots are subject to availability.

    No age restriction
    There is no age requirement for check-in
    Cards accepted at this property
    American ExpressVisaMastercardJCBUC Cash is not accepted
    Smoking
    Smoking is not allowed.
    Quiet hours
    Guests must be quiet between 21:00 and 08:00.
    Pets
    Pets are not allowed.

    The fine print

    Need-to-know information for guests at this property

    To use the property's shuttle service, please make a reservation in advance. Contact details can be found on the booking confirmation.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Phoenix Chalets by HHG in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

    Quiet hours are between 21:00:00 and 08:00:00.

    While this property offers long stays beyond one month, Booking.com is not offering a lease to a guest. Accordingly, all guests who will participate in this offering will not have any rights or interests as lessee for the offered property but should remain subject to applicable hotel stay/lodging terms and conditions.

    Guests under the age of 18 can only check in with a parent or official guardian.

    License number: 18-30号, 長野県大町保健所指令6大保第11-20号

    FAQs about Phoenix Chalets by HHG