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Get the celebrity treatment with world-class service at Crystal Mountain Hotel Wisła

Elegant Accommodation: Crystal Mountain Hotel Wisła in Wisła offers a 5-star experience with family rooms, balconies, and mountain views. Each room features air-conditioning, a private bathroom, and modern amenities. Exceptional Facilities: Guests enjoy an infinity swimming pool, indoor pool, sauna, fitness centre, sun terrace, and water sports facilities. Additional amenities include a spa, steam room, hot tub, and yoga classes. Dining Experience: The family-friendly restaurant serves local and European cuisines with vegetarian, vegan, gluten-free, and dairy-free options. Breakfast, brunch, lunch, dinner, high tea, and cocktails are available. Prime Location: Located 15 minutes from the Museum of Skiing and 50 km from TwinPigs, the hotel is near attractions such as eXtreme Park (10 km) and offers scenic mountain views.

Distance in property description is calculated using © OpenStreetMap

Górskie Resorty
Hotel chain/brand

Property highlights

    • Top location: Highly rated by recent guests (9.0)

    • Breakfast info

    • Buffet

    • Private parking at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
2 single beds
and
1 sofa bed
2 single beds
and
1 sofa bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Martin
    Ireland Ireland
    Friendly, clean and very polite staff 👌. Amazing facilities, pools, saunas and restaurants. 2nd time visiting Crystal and definitely wil be back again.
  • Daniela
    Brazil Brazil
    Everything. From staff to installations and kindness from reception which gave us the opportunity of a later check out. Breakfast was amazing. Definitely would come back
  • Karolina
    United Kingdom United Kingdom
    Perfect hotel breakfast so rich pools staff all amazing
  • Mariana
    Venezuela Venezuela
    Absolutely loved our stay! The views were breathtaking, the facilities brand new and spotless, and the modern decor gave everything a luxurious touch. The food was delicious and the staff went above and beyond to make us feel welcome. A perfect...
  • Olga
    Ukraine Ukraine
    Everything was great, a lot of the activities in the hotel: different swimming pools with animation, sauna, games rooms. The view was stunning, there are few options for short walking hikes from the hotel.
  • Carlos
    Portugal Portugal
    We felt very welcome by the majority of the workers. Room with great space. Mattress and sofa are great. Amazing expectable view. Quality of materials of the room are not premium, but all looks very well thought and designed.
  • Remigiusz
    Canada Canada
    All the extra that come with the hotel it's a perfect family retreat highly recommended 👌
  • Petra
    Czech Republic Czech Republic
    There is everything you need! And its great for couples but also for families!
  • Julia
    United Kingdom United Kingdom
    It was big, clean, beautiful view and lovely staff
  • Tomasz
    Poland Poland
    Modern and clean rooms, amazing breakfast – you couldn't ask for more. Great location with amazing views.

Hotel surroundings

Restaurants

1 restaurant on site
  • Crystal
    • Cuisine
      Local • European
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Crystal Mountain Hotel Wisła

Great facilities! Review score, 9.1

Most popular facilities

  • 2 swimming pools
  • Spa and wellness centre
  • Private parking
  • Family rooms
  • Free WiFi
  • Restaurant
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet

View

  • City view
  • Mountain view
  • View

Outdoors

  • Picnic area
  • Outdoor furniture
  • Sun terrace
  • BBQ facilities
    Additional charge
  • Balcony
  • Terrace
  • Garden

Kitchen

  • Electric kettle

Room Amenities

  • Socket near the bed
  • Sofa bed
  • Clothes rack

Ski

  • Ski pass vendor
  • Ski school
    Additional charge
  • Ski storage
    Additional charge

Pets
Pets are allowed. Charges may be applicable.

Activities

  • Bicycle rental
    Additional charge
  • Aerobics
  • Live sport events (broadcast)
  • Live music/performance
  • Tour or class about local culture
    Additional charge
  • Themed dinner nights
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Movie nights
  • Pub crawls
  • Water park
  • Evening entertainment
  • Kids' club
  • Water sport facilities on site
  • Entertainment staff
  • Cycling
    Off-site
  • Hiking
    Additional chargeOff-site
  • Children's playground
  • Games room
  • Skiing
    Off-site

Living Area

  • Sofa
  • Seating Area
  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Private parking is possible on site (reservation is needed) and costs 70 zł per day.

  • Parking garage
  • Electric vehicle charging station
  • Accessible parking

Reception services

  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
  • 24-hour front desk

Entertainment and family services

  • Kids' outdoor play equipment
  • Indoor play area
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Board games/puzzles
  • Babysitting/child services

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Pet bowls
  • Pet basket
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Room service

Accessibility

  • Auditory guidance
  • Visual aids: Tactile signs
  • Visual aids: Braille
  • Emergency cord in bathroom
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible

2 swimming pools

Pool 1 - indoorFree!

  • Open all year
  • All ages welcome
  • Pool with view
  • Water slide
  • Pool/beach towels
  • Pool cover
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Fence around pool

Pool 2 - outdoorFree!

  • Seasonal
  • All ages welcome
  • Infinity pool
  • Pool with view
  • Pool/beach towels
  • Pool bar
  • Pool cover
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Fence around pool

Wellness

  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Water slide
  • Hammam
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna

Languages spoken

  • English
  • Polish

House rules

Crystal Mountain Hotel Wisła takes special requests - add in the next step!
Check-in
From 16:00 to 00:00
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 4 years
Cot upon request
50 zł per child, per night

Prices for cots are not included in the total price, and will have to be paid for separately during your stay.

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are allowed. Charges may be applicable.
Cards accepted at this hotel
VisaMastercardMaestro Cash is not accepted

The fine print

Need-to-know information for guests at this property

The hotel only accepts pets of breeds/species that are not considered dangerous weighing up to 30 kg. Arrival with a pet must be notified at the time of booking. In the absence of prior notification of arrival with an animal, the hotel reserves the right to refuse to accept it. The stay of a pet is subject to an additional fee of 100 PLN per night.

For the comfort of other guests, please do not bring pets to public areas, such as SPA & WELLNESS zone, restaurants, Lobby Bar, Beauty Salon, playroom for children, gym and Club.

If you require an invoice when booking a prepaid rate, please write this request and your company details in the Ask a question box.

When staying at the property with children, please note that the property is legally obliged to apply standards for the protection of minors, to determine the identity of the minors and their relationship with the adult with whom they are staying.

FAQs about Crystal Mountain Hotel Wisła