The open air bath was great. We had a quad which was basically 2 adjoining rooms and was quite spacious. Loved the communal and family private open air hot springs . Loved the elegance of the place. Breakfast was good spa treatments ? We paid extra for these ) were excellent . Location was great

Stayed in June 2025

It was a pristine hotel with great service. It was a lots of fun to immerse ourselves in the Japanese culture! I highly recommend!

Stayed in June 2025

Electronic entry keys, only because I lost mine temporarily (I later found it but decided to accept my penalty of an exorbitant fee and have the key for a souvenir)

It was very enjoyable experiencing traditional Japanese cuisine. The service was especially welcoming and I'm amazed at the respect, gratitude and attention afforded us by the entire staff.

Stayed in June 2025

Nothing.

The bedroom was absolutely beautiful with an outside bathtub with hot spring water. There was plenty of free amenities. The breakfast was plentiful. The beds were also very comfortable.

Stayed in June 2025

If you're taking public transportation, expect an uphill hike for a bit

Incredible experience overall, from staff to food to the private hot springs. The perfect place to get out of the city and relax

Stayed in June 2025

Some former guests complained about the steep incline up to the ryokan. It might be a bit difficult for those with mobility issues.

Staying at this ryokan was truly the realization of a long-held dream. From the moment I arrived, I felt warmly welcomed. Check-in included a lovely snack and tea that set the tone for the rest of my stay. The highlight was undoubtedly the private outdoor bath attached to my room, offering a serene and immersive onsen experience in complete privacy. In addition, the ryokan features three reservable private baths (first-come, first-served) and a beautifully maintained communal bathhouse, giving plenty of options to relax and unwind. The food was exceptional. The multi-course kaiseki dinner and traditional Japanese breakfast were both delicious and beautifully presented. I appreciated how the menu shifted with seasonal ingredients, showcasing the chef’s attention to detail and freshness. Glad I decided to opt into meals. Another wonderful touch was the generous selection of snacks and drinks available throughout the ryokan, including alcohol. There was a convenient snack room on my floor, as well as a more extensive lounge in the basement. Spa treatments were also available, adding to the luxurious and restorative feel of the stay. This ryokan was clean and truly captured everything I hoped for in a traditional Japanese inn with hospitality, tranquility, and a deep connection to nature and culture. I wouldn’t hesitate to return. There is also a cable car that goes from Hakone Yumoto station to Gora station, and from there, it is three minute walk to the ryokan. It won’t show up on your Google maps so hot tip.

Stayed in May 2025

Our experience at Suiun was amazing! All of the meals were incredible. The staff was very attentive, kind, and helpful. We felt welcomed and taken care of throughout our stay. The facilities are nice and clean. The location is very convenient; it is only a few minutes walk away from Gora train station which has access to the the Hakone area train line and the cable car. Thank you for an unforgettable few days!

Stayed in May 2025

Nothing

Great hospitality, excellent dinner/breakfast, onsens private and public, clean, great location.

Stayed in May 2025

Western-style breakfast was still more Japanese than Western View from the room to the parking lot After breakfast we decided to cancel the dinner reservation and we were charged a 5000 yen cancellation fee per person (we were not informed in advance that such a fee applies)

Great location Spacious room Many free drinks and snack bars and free late night ramen

Stayed in May 2025

It was not bad, but this is just a suggestion. Me and my partner are not big breakfast people, we usually just drink something and eat a piece a fruit, but the hotel makes you choose between japanese or western breakfast. The issue for us it's that the breakfast is so big, they bring it to your table, but the amount of food for one person, could feed 3. We felt really bad because we could only eat a quarter of it and it was a lot of food waste. I feel like it would be better if guest could pick some items, instead of bringing everything to the table.

This has to be the best hotel I ever stayed in my life. The place was beautiful, super traditional and private. The staff was so kind and helpful, the room was very big, with so many ammeneties and possibilities. The private onsen was a big plus and totally worth the price, since it's only for you, but you still get the view of the nature around the hotel but no one sees you, it's totally private. Really regret not staying an extra night.

Stayed in May 2025

Best part of our trip so far. We booked a twin room with a private bath on the balcony and we used it to it's full potential! the rooms are full tatami with shoji screens - really brought us the feeling of being in a traditional ryokan as we have seen on TV. The room was incredibly spacious, the bathtub fit 2 people without problems and the balcony had 2 chairs and a table for enjoyable evenings/mornings. The possibility to borrow yukatas for the duration of the stay - free of charge - was a highlight. The private onsens were amazing as well, but we did use our private onsen more :) The staff was incredibly professional and polite. the room had good soundproofing. We ordered 1 dinner - kaiseki which consisted of 7 courses - each item was chosen by the chef with us having the option of choosing between 2-3 options. We ordered clam pot - which had only 1 clam which was a bit dissapointing. the free drinks (non-alcoholic as well as alcoholic) provided by the onsen were our highlight as well. We celebrated our honeymoon and the staff suprised us with a small gift, which made the stay even better. Cannot recommend this stay enough.

Stayed in May 2025

N/A

Hot spring open air onsen was a highlight! Peaceful, accessible to cable car and ropeway for activities

Stayed in May 2025

Kind and welcoming staff. The ryoken provided ample amenities, clean private onsen and well maintained public onsen spaces. Stayed within the ryoken since there’s so much to do. I would recommend 100% it.

Stayed in May 2025

This hotel was the highlight of our entire trip - and we wish we had stayed longer. Staff are incredibly courteous, with excellent English. The area is beautiful, with plenty to explore. The hotel itself far exceeded expectations, incredibly comfortable, plenty of space and with excellent facilities.

Stayed in April 2025

Nothing, it was all perfect

Wow! This was an experience. From start to finish, there is a lot of attention to detail. The rooms were huge, the whole ryokan was beautiful, and a huge plus were the public and private onsen (and the one on our balcony!). We didn’t even have time to try it all. The traditional dinner and breakfast were also lovely (a bit much, though). I can just say one thing: book this, it’s worth the money. We should have stayed longer.

Stayed in May 2025

It was a bit difficult to find

Amazing hotel with the amazing staff

Stayed in May 2025

The onsen pools were on the smaller side and not very hot..:( Wish there were room slippers instead of just socks to use to walk to the restaurant, since you need to leave your shoes at the entrance of hotel.

The exquisite traditional Japanese cuisine was the best I’ve ever had!!! The free bar downstairs with self serve drinks and snacks were a plus. The rooms were spacious with nice balconies with views of the mountain, small stream and trees were beautiful.

Stayed in May 2025

The walls are super thin, so we could hear everything. The shower room has a glass door which was difficult to manage with our group of friends.

Beautiful room, nice onsen, private baths, and balcony bath. The food was presented beautifully.

Stayed in May 2025

We loved everything. Spacious room, private, well equipped and beautifully designed. Great breakfast, we stayed for 2 nights and had both the traditional Japanese breakfast and the western. The atmosphere is serene and the staff is wonderful. we loved every second and were barely able to leave.

Stayed in April 2025

There was a smell of seafood in the hallway on the third floor (around the elevators there was some fragrance that covered it).

The room was fantastic. The hot-springs water bath in our room was indulgent. We enjoyed wearing the yukata. The night ramen was a great touch, as was the free open bar and popsicles in B1F. The staff was super friendly and helpful. The hotel itself is beautiful.

Stayed in April 2025

An amazing property, it was an experience we will not soon forget! The staff were outstanding!

Stayed in April 2025

Onsen

Food

Stayed in April 2025

Nothing

This was a truly blissful experience. I visited with my Mum (in her 80s) and my sons (18 and 21). All of us had an amazing time and loved every second of it, from matcha tea ceremony, through beautiful serene bathing experiences, to the very high standard of cuisine at dinner and breakfast. Staff were really helpful and kind. The facilities are dreamy. So luxurious and relaxing but also a lot of fun - a real treat!

Stayed in April 2025

Amazing staff service and amenities

Stayed in April 2025