Absolutely stunning

Stayed in November 2024

Pricy for 2 nights :( May be there are similar places with good enough service and private onsens in Hakone with less price. BTW, regarding breakfast - there is a choice between traditional japanese and western-style: but even in western style there are a lot of fish \ parts from japanese-style food.

Really-really nice staff and personnel, big thanks to them! I have tried breakfast and dinner included option - really good experience. High quality food, lots of fish, sukiyaki, sashimi, great desserts. There is a choice between traditional japanese and western-style breakfast (not dinner). During dinner\breakfast there are some options which you can choose - 3-4 dishes from all (~ 10 in the course). Be careful, do not eat much before dinner \ breakfast :) - there are very much food. Location - not so far from Tokyo ~ 2 hours by train with transfers. Nice trip by train Hakone-Yumoto Station with audio "tour" during usual scheduled train. Nice views, Hakone open-air museum 20 min walk (must-have for visit). Near Gora station ( 5 min walk) - cable-railway to Owakudani and to lake Ashi. Room: great and big rooms, you can select yukata to wear, everything like water \ beer \ snacks \ tea \ others - free, available whole day at separate room near elevator (or inside your room). Onsen - I have tried onsen in the room - nice, bath is in open-air room (balcony). Water can be super-hot, be carefull, there is additional water tap with cold water. Private onsens are also good (big wood bath, big stone bath and bath with stones) - almost anytime one of them was free (beginning of November). Public onsen - has also sauna, but onsen size is similar to private onsen. Great garden near entrance with carps.

Stayed in November 2024

Breakfast was amazing. Onsen and sauna area was very nice and the whole Ryokan was very comfortable and clean.

Stayed in November 2024

The volume of food for dinner and breakfast

Nice well appointed room. Pleasant staff.

Stayed in November 2024

nothing

Loved all the food, presentation beautiful, but there was too much food . Minestone soup at breakfast was great and would have enjoyed it at dinner. We stayed 4 nights.

Stayed in November 2024

The thick duvet comforters on the beds were too hot. Would have been nice to have a lighter blanket option.

Breakfast and dinner were good. Staff very attentive and friendly. Open air bath was big enough for two people. Good location close to train station.

Stayed in November 2024

There really isn't anything we disliked, but if we had to pick one thing, it would be the shoe storage. We had to have our shoes stored away when not in use. We would have to turn in our room key everytime we wanted to get our shoes. It really is not a big deal at all. Just inconvenient when wanting a quick trip outside or if there were a line of people waiting on shoes.

Suiun is so awesome! My wife and I stayed 2 nights to celebrate our wedding anniversary. We are so glad we chose Suiun. Fantastic and friendly staff. Delicious Japanese breakfasts both mornings of our stay and they were different each morning. Can't beat the semi-open air bath on the room's deck. So relaxing to soak morning and night.

Stayed in November 2024

Dinner and breakfast were amazing. Private onsens were easy to use. Property is clean and staff is very friendly.

Stayed in October 2024

We stayed in rooms with a private onsen each. The hotel and rooms are beautifully furnished with tatami mats and plants and you are offered pyjamas and a yukata to wear at the hotel. The onsen was nice and relaxing. Breakfast was offered with our service, where we had a very generous Japanese meal. The staff were very kind and helpful, and the shuttle service back to Gora station came in handy in wet weather!

Stayed in October 2024

There isn’t much to do outside the hotel, especially at night, but that’s Gora for you!

This is a spacious and lovely hotel in Gora, Hakone. The location is close to the beginning of the loop that goes from railway to cable car to boat. I believe I booked a smaller room, and it was incredibly spacious: like a small apartment. There was an entry hallway, a separate WC, a living room, a bedroom, a bathroom sink area, a shower area, and of course, the private onsen and deck. Tatami mats are all around and very comfortable and Japanese. Beautiful space. Beautiful lobby. Great staff. The amenities were wonderful. The snack area had a good selection. Free late night noodles served by the staff. Free snack area on each floor. Plenty of beer and alcohol so that you don’t have to go out to shop. So nice! Breakfast was wonderful.

Stayed in October 2024

Nothing.

This place was phenomenal. My husband and I loved the private open-air bath and the traditional lounge wear provided to all the guests. The secluded dining was amazing - from food presentation to service and quality. The room was spacious, quiet, and cozy, and the beds were comfortable. My husband especially loved the stamp book he purchased from the hotel, which included a stamp and personal poem. We would definitely visit again.

Stayed in October 2024

Food - little bit below expectation quality-wise (especially on seafood menus). Could tell the ingredients were a bit processed/ de-frosted.

Great staff - super friendly, helpful, providing additional service (complimentary matcha making experience) Great bottomless drinks - draft beer, spirits & snacks all complimentary in the basement bar Great hot springs baths - 3 types of baths located in Japanese garden, private hinoki bath in each room Great room - very spacious, traditional Japanese room, super clean, great bed, complimentary toiletries, pajamas Food - good kaiseki course & breakfast, a great quantity of dishes provided (very filling)

Stayed in September 2024

All the staff were great, and the facility was unique and clean.

Stayed in October 2024

Very calming hot springs and other amenities

Stayed in October 2024

The hotel is a 10 minute walk from the nearest train station, but that walk is steep enough to be challenging if you have luggage with you. When you check out, they have a private shuttle to bring you down. Which is great, but I wished a had a shuttle in the other direction. Another thing is that a few of the amneties are timeboxed. The meiji milk is only available for 2 hours. Same for the matcha experience. Outside of that, the snack selection is very limited.

This hotel blew me away with its quality. The staff, food, rooms, onsens, views — all were truly exceptional. There are three private osens and 2 gendered ones. All free to use. A wonderful aspect of this hotel is that a lot of the rooms have their own insuite onsens. This means that I never needed to wait for a private onsen, and the gendered ones were basically private as well (I was usually alone in the mens).

Stayed in October 2024

That hike up the mountain is no joke!! It's short, but Steep -- stairmaster train before you go!

This was the most incredible experience. I loved my stay -- the staff members were both kind and english-friendly, the meals were much more elaborate than I assumed, and I'm super glad the yukata rental is included in the stay. I had a great time, the bath was phenomenal. I wish I had gotten an extra night because there were some cute shops/cafes nearby I would have liked to try. But I'll be back!!! It was wonderful.

Stayed in October 2024

We spent two nights as a couple in this dream hotel in Hakone, and everything was absolutely perfect. The hotel is beautiful, with great attention to detail. We were lucky enough to stay in a room with a private onsen, which made the experience even more unique and relaxing. The staff was extremely welcoming and attentive, always taking care of us. The half-board option offered a choice between traditional Japanese or more Western dishes, allowing us to enjoy a variety of meals. The food was not only delicious but also very generous in portions. We highly recommend this hotel to anyone looking for a high-quality experience in Hakone, with impeccable service and an unforgettable setting.

Stayed in September 2024

Nothing, my only regret is that I did not book another night

Everything about our stay here was great. Our room was spacious with all the amenities needed and more, we had a gorgeous view to the mountains and the trees and comfortable beds, we also had a in room onsen in the balcony which was awesome because we could use it at any time. We got the package with dinner and breakfast and everything was delicious, just make sure you come up hungry because it is a lot! The staff were all very kind and helpful.

Stayed in September 2024

Nothing , it was perfect

Beautiful facilities, very relaxing

Stayed in September 2024

The staff were so friendly, warm and helpful. The meals were incredible, the amenities exceeded our expectations and we felt so relaxed during our stay, we didn't want to leave. Suiun was really peaceful and an overall very joyful place to rest in such a beautiful place.

Stayed in September 2024

Loved the facilities especially the baths and my room. Peaceful and calming. Many nice touches. Wonderful staff. Excellent location for exploring area.

Stayed in September 2024

Bit on the pricey side

Once you get into the property it oozes luxury there is a few bar, snacks and of course access to public and private onsens.

Stayed in September 2024

This place is just magical, it is a beautiful ryokan style hotel with lovely gardens and private onsens. The location is perfect as it is very close to Gora Station, mind you it is an uphill walk. Close to many restaurants and a small grocery like store. Perfect place to relax and unwind. The eating area has lots of snacks and free drinks and they do free ramen at 10PM which is a nice treat.

Stayed in August 2024

The hotel left us with the warmest memories. We even regretted staying for just one night. The staff were incredibly welcoming, the location is great, and the bath complex with private onsens is excellent. Only positive impressions. Highly recommend!

Stayed in August 2024

I loved everything about this place. If I had to nitpick, I wish there was more snack variety in the bar area. I also wish the outdoor onsens had a cold tub but it's not something I would complain about.

The amenities were top notch. Each floor had a refreshment area with free drinks, snacks, and teabags. The rooms were large, clean, and comfortable. The in room onsen was relaxing, the public indoor onsen was fantastic, and the outdoor themed onsens were also great. Could not recommend Suiun more if you have plans to stay in Hakone.

Stayed in July 2024