Reviews of Suiun 4 stars
250-0408 Kanagawa, Hakone, Gora 1300-61, Japan
#7 of 160 hotels in Hakone
Guests' ChoiceReview score
Based on 286 hotel reviews
9.5Score breakdown
-
Cleanliness
9.8
-
Comfort
9.8
-
Location
9.3
-
Facilities
9.8
-
Staff
9.7
-
Value for money
8.7
-
Free WiFi
8.9
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 22 December 2023
Chee
Singapore34 reviews8 helpful votes8.0“Great onsen”- • Leisure trip
- • Family with young children
- • Quadruple Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Didn't have nice window view.
Nice food. Like the private onsen very much. Nice room. Nice staff.
Stayed in November 2023
-
Reviewed: 20 November 2023
Xin
Canada22 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Standard Twin Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 2 nights
Authentic onsen vacation experience. Good service and meals. The room and public/private baths are very clean.
Stayed in November 2023
-
Reviewed: 7 November 2023
George
United States20 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Standard Twin Room with Tatami Area and Open Air Bath - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Staff were great. Food was great
Stayed in November 2023
-
Reviewed: 6 November 2023
Lee
United States2 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Twin Room with Tatami Area and Open Air Bath - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothing!
We loved our stay! It was well better than we expected. The staff were amazing, the food was delicious and so pretty, and the facilities were very clean.
Stayed in November 2023
-
Reviewed: 25 October 2023
Tran
United States3 reviews10“Wonderful memory with family”- • Leisure trip
- • Group
- • Quadruple Room with Tatami Area and Open Air Bath - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Amazing staff. Very accommodating. Many different onsen. Snack and drinks are free and changed regularly . Highly recommend!!!
Stayed in October 2023
-
Reviewed: 23 October 2023
Chu-yi
Canada15 reviews1 helpful vote8.0“Excellent ryokan with wonderful facilities but bland food”- • Leisure trip
- • Group
- • Standard Twin Room with Tatami Area and Open Air Bath - Non-Smoking
- • Stayed 1 night
We booked half board for the meal optoin. The presentation of both dinner and breakfast were so beautiful. Although the portion and variety were great, food was super bland. We were surprised and little disappointed. Also the staff serving the meals couldn't speak English well, so it was a bit hard to understand when he introduced the food.
The hotel is so beautiful and has wonderful facilities. We really enjoyed the public and private onsen. We felt so refresh after taking the baths. They provide snacks and drinks that is all you can eat/drink. The room is very spacious with nice traditional decoration. The staffs are super friendly, however, some of them can speak English very well while some can't.
Stayed in September 2023
-
Reviewed: 11 October 2023
Amy
China5 reviews1 helpful vote9.0“Will be back soon”- • Leisure trip
- • Couple
- • Standard Twin Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Great hot spring, cozy atmosphere
Stayed in October 2023
-
Reviewed: 6 October 2023
Joey
Australia4 reviews9.0“Great hot spring bath and service.”- • Leisure trip
- • Family with young children
- • Standard Twin Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
None
Service is excellent. Hot spring bath is healing.
Stayed in October 2023
-
Reviewed: 22 November 2022
Tracy
Singapore45 reviews12 helpful votes10“the time there was too short, enjoyed every second”- • Leisure trip
- • Couple
- • Standard Twin Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
it’s big low ceiling for tall people
the outdoor onsen was excellent, food was delicious, service was attentive, room was super clean and spacious. love the midnight ramen
Stayed in November 2022
-
Reviewed: 28 May 2025
Yuan
Switzerland39 reviews5 helpful votes7.0“nice, not worth the price .”- • Leisure trip
- • Family with young children
- • Quadruple Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
1. Price / quality is very poor. We paid close to 900usd / night half board. For 3 adults. It is not a real Kaiseki meal. They used huge quantities to replace the quality. A lot of courses and food. But quality wise is not a real fine food, the usual kaiseki we experienced in other places. Plus if you stay two days in a row, food is repetitive. 2. A few stuff are not friendly. No smiling. I understand maybe language is a barrier. But smile is at least international language. Some stuff seem very cold and didn’t like the guests. But to be fair, most stuff are fine.
Nicely renovated, gréât infrastructures, private hot spring. very clean , great views. Inside room, you got coffee beans, green tea, very nice quality. and location is convenient for sightseeing . Yes there is indeed a slope from gora station. But there is a shuttle bus.
Stayed in May 2025
-
Reviewed: 30 April 2025
Bauer
United States21 reviews1 helpful vote5.0“They were not an all flexible with the unexpected extra charges after we had already paid through booking.com”- • Leisure trip
- • People with friends
- • Standard Twin Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There was a misunderstanding with the number of people we booked for versus the number of rooms. We had double rooms with 2 in each and they said the booking was for 1 in each double room so they charged us almost twice as much as we had already paid.
It is a beautiful property and beautiful rooms and facilities .
Stayed in April 2025
-
Reviewed: 22 April 2025
Tauseef
India7 reviews5.0“Just okay . No other place than the room to go and relax.”- • Leisure trip
- • Couple
- • Standard Twin Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Very limited choice of food. No arrangement of food for vegetarians or even fish eating people. Only pork and beef in every food was available. Very strict with checkout policy. No leverage of even one hour. This is most normal in most good hotels around the world including tourist resorts Onsen was in the open which was difficult to use in cold weather. There should have been a possibility to close the onsen bath in cold weather conditions
Traditional style rooms and traditional concept with good traditional breakfast
Stayed in April 2025
-
Reviewed: 22 March 2025
Clairissa
United States1 review7.0“Quiet escape from the city”- • Leisure trip
- • Couple
- • Quadruple Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The ryokan is stunning and the rooms and amenities are so luxurious! Dinner service was amazing and staff was polite and attentive. Spoke good English as well! A must-stay for anyone looking for an upscale experience.
Stayed in March 2025
-
Reviewed: 11 January 2025
Daniel
United States1 review3.0“Very relaxing”- • Leisure trip
- • Family with young children
- • Quadruple Room with Tatami Area and Open Air Bath - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Free beer and liquor
Staff very attentive.
Stayed in January 2025
-
Reviewed: 10 January 2025
Raja
United Kingdom13 reviews5.0“Not for Westerners”- • Leisure trip
- • Solo traveller
- • Standard Twin Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Going to bed hungry Waking up hungry
The onsen in room
Stayed in January 2025
-
Reviewed: 14 October 2024
Mauro
United States1 review1 helpful vote2.0“Gender profiling”- • Leisure trip
- • Couple
- • Standard Twin Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
I find it very strange to be asked so insistently in the days prior to the stay the gender of the guests.
Location
Stayed in October 2024
-
Reviewed: 24 April 2024
Malte
Germany3 reviews7.0Good- • Leisure trip
- • Group
- • Quadruple Room with Tatami Area and Open Air Bath - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The view directly onto the parking space was something I did not expect in that price range … it was by far the most expensive hotel in my life with 1200€ for two nights (incl. breakfast and dinner). In the end I would not book that kind of package again.
Stayed in April 2024
-
Reviewed: 15 February 2024
Chris
United States1 review1.0“Rude staff will make you feel not welcome”- • Leisure trip
- • Couple
- • Standard Twin Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Rude staff, waitress with glasses slammed down pot while preparing food this morning, extremely rude, xenophobic atmosphere. AC panel literally fell off, room feels dirty, not friendly to foreign travelers.
The private Onsen was nice
Stayed in February 2024
-
Reviewed: 9 June 2025
Anonymous
United States2 reviews10“Fantastic”- • Leisure trip
- • Couple
- • Standard Twin Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Wished they did have more snack options!
My husband and I had the best weekend stay 5/24/25-5/26/2025 at Suiun during his first trip to Japan!! We stayed a few days in Tokyo and wanted to experience a calmer setting hence going to Hakone! This ryokan and the staff were amazing, always so polite and respectful! We especially wanted to give a shout out to Monami who was our waitress for multiple meals, she was so sweet and friendly! We loved chatting with her and she was so welcoming. Her english was fantastic and again her level of service was awesome! Definitely one of the reasons we will recommend this to our friends coming back to Japan. The private bath with the mountain view was also spectacular and we were able to relax every night, another highlight were the meals - such elaborate and well curated sets for breakfast and dinner. We truly enjoyed our stay and look forward to returning!
Stayed in May 2025
-
Reviewed: 24 May 2025
Anonymous
United Kingdom11 reviews10“One of our favourite hotels in Japan”- • Leisure trip
- • Couple
- • Standard Twin Room with Tatami Area and Open Air Bath - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothing
An amazing and memorable experience that surpassed our expectations! The hotel goes above and beyond to make guests feel relaxed, from the warm welcome on arrival, to the private dining booths, to the artistically presented meals, and the chance to pick your own Yukata! An authentic experience with a touch of luxury. Our room was immaculate and the hot spa bath on the balcony was the perfect way to relax after a long day. If you’re considering booking, do it!
Stayed in May 2025
-
Reviewed: 3 July 2025
Frank
United States3 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Standard Twin Room with Tatami Area and Open Air Bath - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2025
-
Reviewed: 3 July 2025
Law
Hong Kong1 review10Exceptional- • Leisure trip
- • Couple
- • Standard Twin Room with Tatami Area and Open Air Bath - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2025
-
Reviewed: 2 July 2025
Melanie
Australia4 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Twin Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2025
-
Reviewed: 2 July 2025
Melanie
Australia4 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Twin Room with Tatami Area with Open Air Bath and Garden View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2025
