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Reviews of Hotel Fenix 3 stars

4a Avenida Norte, 19, 30700 Tapachula, Mexico

#6 of 23 hotels in Tapachula

Guests' Choice

Review score

Based on 65 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.3

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.6

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 6 March 2024

    9.0
    Very nice place, was under construction but nice nevertheless.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    A bit complicated to get to the place. Once there, everything was fine.

    The staff was easy to get along with.

    Stayed in March 2024

  • Reviewed: 20 August 2023

    8.0
    Good standard hotel, well serviced.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    They cleaned our room before we checked out so we needed to find new towels & soap for a shower before we left.

    Large comfortable rooms, very comfy beds & pillows, good AC. Bathroom was fine. Central location but no noise from the street. Easy to store bags there after check out while waiting for our bus. 1pm checkout was useful!

    Stayed in August 2023

  • Reviewed: 23 June 2023

    10
    Overall great Hotel
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The pillows were flat, felt old. No ice machine or access to ice. No complementary water bottle for guest.

    Location location location It was super super clean Very modern but yet traditional touches The shower pressure was excellent Ac unit kept room in excellent condition The courtesy call was very courteous

    Stayed in June 2023

  • Reviewed: 19 May 2023

    9.0
    Superb
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Price

    Al things good

    Stayed in May 2023

  • Reviewed: 7 May 2023

    8.0
    it’s a very comfortable place
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    clean

    Stayed in April 2023

  • Reviewed: 5 April 2023

    8.0
    it was a very confortable bed
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    the bathrooms are to small

    it’s a very big and nice property in down town; clise to everything

    Stayed in April 2023

  • Reviewed: 23 February 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Location couldn't be better

    Stayed in February 2023

  • Reviewed: 5 February 2023

    8.0
    A nice hotel downtown.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    One of those places that's way bigger on the inside, which is spacious, high-ceilinged and immaculately cared for.by pleasant and dedicated staff. It's given good reviews for a reason. Well-appointed rooms with everything you need and really comfy beds.

    Stayed in February 2023

  • Reviewed: 6 December 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted via mobile

    Room service

    Restaurante

    Stayed in December 2022

  • Reviewed: 20 October 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    good beds, big room, nice staff, good restaurant even if a bit expensive

    Stayed in October 2022

  • Reviewed: 27 September 2022

    8.0
    would stay again, safe secure parking for motorcycle
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    no hot water.

    restaurant was excellent, staff were very pleasant

    Stayed in September 2022

  • Reviewed: 22 August 2022

    10
    Excellent, price staff, value, and location
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Shower tiles could have used some scrubbing in the corners..but great otherwise

    Excellent value.helpful staff..the shower tile could have used a good scrubbin in the corners.but other than that. I really.liked it. Staff was super friendly and helpful. Soft sheet linen and a pillow topper on the bed.so its great location

    Stayed in August 2022

  • Reviewed: 11 July 2022

    10
    All as good. thanks
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 7 nights
    • Submitted via mobile

    nothing

    cleaness, service

    Stayed in July 2022

  • Reviewed: 21 April 2024

    3.0
    Need to work on people skills, service.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The lady from the front desk Olga had a really bad actitud. Wanted to cancel our reservation because someone else was giving her more money for the rooms.

    Clean and good location.

    Stayed in March 2024

  • Reviewed: 12 February 2024

    6.0
    Pleasant
    • Group
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff was noisy at night.

    Very comfortable bed. Good wifi. Abundant hot water for showers.

    Stayed in February 2024

  • Reviewed: 11 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Large hotel and not many customers but we were allocated a room over the large car park so was really noisy. We were woken up at 6.45 by cars and people and a parrot screaming from a house nearby. Also cleaning staff knocked twice to see if we were leaving before 10am when checkout is at 1pm??? Nice hotel but the lady on reception was miserable and unfriendly. Also had to wait for a guy to show us our room and he wasn't friendly either. He didnt offer to carry our bags but after showing us our room hung around expecting a tip which was uncomfortable. If customer service was better I would of given a higher score. Shame really.

    Good wifi. Lovely soft clean sheets and towels. Beds were really comfortable and room was spotless.

    Stayed in November 2023

  • Reviewed: 7 September 2023

    7.0
    Confortable place and good price
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 1 night

    NA

    Staff was very helpful in everything ...

    Stayed in September 2023

  • Reviewed: 9 February 2023

    1.0
    AC not working. TV not working. not helpful employees
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    AC not working. TV not working. not helpful employees

    only location

    Stayed in January 2023

  • Reviewed: 17 October 2022

    7.0
    Good
    • Business trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Slow service of internet

    Everything

    Stayed in September 2022

  • Reviewed: 16 October 2022

    1.0
    was a lot of people smoking weed, it was a very nasty please
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 6 nights
    • Submitted via mobile

    nothing

    it’s not how the pictures look

    Stayed in October 2022

  • Reviewed: 7 October 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing, no complimentary breakfast, they harrased us as if we didnt pay for an extra day. Very poor service, i recommend people go to Don Miguelo, very good hotel

    Stayed in October 2022

  • Reviewed: 23 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: 27 May 2025

    10
    Exceptional
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: 9 May 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in May 2025

Showing 1 – 25

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