Nothing

A very great stay. Staff was friendly and helped if we had any questions. The room and kitchen were clean and the bed was comfortable. Not too noisy and only a 10-minutes walk to the beach.

Stayed in July 2025

Friendly & Helpful staff. Good location.

Stayed in June 2025

Amazing staff, very helpful, very good for the price

Stayed in June 2025

Great location. Kind staff. Very clean.

Stayed in May 2025

One of the best hostels I've stayed at - I loved everything, especially the staff!

Stayed in May 2025

No complaints :)

We loved the warm pancake breakfast in the mornings & the roof top pool/patio. Clean, friendly, quiet. Would stay here again!

Stayed in April 2025

Nice spot with many activities at the hostel. Restaurant for when you dont feel to cook.

Stayed in April 2025

Very nice staff, helpful and responsive

Stayed in April 2025

Not a lot of available information about activities in the area, I had to look it up on my own.

Great location! Right in between the beach and the monkey sanctuary.

Stayed in March 2025

The hotel/hostel is situated in AKUMAL village, therefore you will have to walk along the overbridge in order to reach the beach (for which there is an entry fee). The walk to the beach is about fifteen minutes. The hotel has wonderful private rooms and a spacious dorm with very comfortable beds. The kitchen is big and well equipped and is kept spotless by the lovely staff. There is also a big sitting room where you can watch TV or just relax. Lara, the owner, is delightful and the rest of the staff are very friendly and helpful. I really felt at home and even decided to extend my stay.

Stayed in March 2025

The hostel is in the Pueblo of Akumal a long walk from the beach across the highway. Too far to carry my paddleboard. Beach access in Akumal is TERRIBLE on foot - blocked off by private property - BOOO! Akumal, like every other town I've been in in Mexico is VERY NOISY - motorcycles racing up and down the roads (super noisy - I don't think they have mufflers!), trucks rumbling down the road, dogs barking, people shouting, etc....You can even hear noise on the top deck. And be careful crossing the street! And typical of so many areas I've visited in Mexico, LOTS of trash strewn about. Trash and garbage are deposited in bags on the street just outside the hostel and the dogs rip the bags open and spread the garbage around - they also do their business on the sidewalk and street near the trash deposit - I just about stepped in it when I first arrived - YUCK!

I've stayed in dozens of hostels in North America and Australia - Itza is one of the best hostels I've ever stayed in. The owner is welcoming, friendly and helpful. The kitchen is big and well equipped with gas stove (all burners work!), an oven, a toaster a large refrigerator, plenty of pots, pans and eating utensils - and they serve delicious pancakes every morning for breakfast - BRAVO! The dorm room has comfortable beds, air conditioning that always worked (you need it!) and plenty of storage for your luggage. The bathroom is unisex, was clean and had spacious showers with plenty of hot water. The pool on the roof is small but clean - a nice break from the Mexican heat. The Hostel is in the Pueblo of Akumal. There is an excellent Fruiteria 3 blocks into the town (I'm gonna miss those Mangoes!) The Pollo Asado vendor on the main road 3 blocks into town is excellent - he does NOT overcook the chicken! - A tasty lunch for 50 pesos.

Stayed in March 2025

Great place, very nice and helpful host!

Stayed in March 2025

Just surroundings, the whole pueblo could be a little more developed.

It felt like an Island, Tower, or Fortress amidst a not-so-comfortable yet probably quite regular and normal environment. I loved the ho(s)tel, its staff, and their service. I wouldn't hesitate to return. I walked to all the great beaches and snorkeling places in Akumal. If you can walk, you will be able to as well.

Stayed in December 2024

Just a heads-up: getting to the beach involves crossing a busy road; the footbridge and flyover can be a bit daunting, especially after a few tequilas! And although I love dogs they were pretty vocal at night!

The Itza is a fantastic budget-friendly option for travelers visiting Akumal. We were really happy with our stay. The rooms are spacious, clean, and well-equipped, with a comfortable double bed, a bunk bed, and a private bathroom – everything we needed. The location is great too! It's an easy walk 15-20 min walk to Akumal Bay, where we had an amazing time swimming with turtles (definitely get there early before the crowds!)! Back at the hotel, the rooftop pool was a huge bonus, and catching the sunrise from up there was absolutely worth waking up early for. The staff were also incredibly lovely and friendly, making our stay even more enjoyable.

Stayed in February 2025

Nice hostel , good location , comfortable beds and free pancake breakfast !

Stayed in January 2025

Towels weren’t provided, but you could rent them

Breakfast (just pancakes) and shower gel provided. Rooftop pool and communal area. Very close to shops and restaurants, walking distance to the beach. There was an outdoor washing line to hang up your damp things to dry.

Stayed in January 2025

Ultimately very accessible to beach but Note that it was a 15 minute walk. The town was a lowkey locals town. Everyone in the town was very nice, however there wasn’t a lot of tourists. Personally, We enjoyed that aspect. There was nothing that we didn’t like.

The staff were exceptional. They were so warm, and friendly, going above and beyond to ensure we enjoyed our stay. The pool and rooftop was wonderful. The facilities were clean and quiet. High attention to detail with diffusers (not over powering at all). The location was good. Kitchen area was very well equipped. The laundry service was a huge bonus. Highly recommend this hostel. Shoutout to juani, Eduardo and Aldair for wonderful service and even helped us practice Spanish.

Stayed in January 2025

Nothing

Comfortable bed, nice well equipped kitchen, great location in the town but quick walk to beach. The staff were so friendly and helpful! The rooftop is an amazing bonus.

Stayed in January 2025

We were very pleasantly surprised by this hotel/hostel. We slept in the dorm room, the beds were very comfortably with a nightstand and locker for our backpacks. There were pancakes for breakfast and a big kitchen with a fridge to store your things. The roof top pool was also quite nice. Over all we really enjoyed our stay and would come back any time.

Stayed in January 2025

Nothing really. The water was off a few times on separate days, but that seemed to be a city-problem, not hotel-problem.

One of few places to stay in the town part of akumal. good location, friendly staff, nice pancakes and coffee in the morning, comfortable rooms with good showers. Roof top area is pretty nice, with a clean pool and lot of space to hang out. More of a hostel vibe than hotel, so every chance to be social if you want.

Stayed in January 2025

Loved this place. Was really quite and comfortable. We left another hotel because it was playing music all night long. The host was super friendly and helpful.

Stayed in January 2025

Nothing.

This was a “Ritz Carlton” of hostels. Very friendly and attentive staff, very comfortable bedding, breakfast (quality) in mornings, beautiful relaxing communal area as well as rooftop pool and bbq area. In every way this hostel excelled.

Stayed in January 2025

Lobby area was a bit disheveled and unappealing. Bathroom had a humidity smell. None of these were very impactful factors.

Spacious room. Friendly staff and other guests. Relaxed environment with likeminded travelers who are there to enjoy the area. Walking distance to Akumal beach, which was amazing.

Stayed in January 2025

Occasionally the water would stop working for parts of the day, wasn't a big deal

Dorm bed was super comfortable, nice big locker, clean bathrooms, amazing rooftop pool and view. Can not say enough good things about the staff though - I stayed for 10 nights and they made me feel almost like part of the family. Lara, Gabriel, Romina, Jairo, Lola, Milli, and the rest of the team - thank you for an absolutely wonderful stay!!

Stayed in January 2025